L2 IT Support Engineer

3 days ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱1,200,000 - ₱2,160,000 per year

HYBRID MADE EASY Enjoy free lunch on 3 onsite days, recharge with 2 WFH days.

A Great Place to Work Certified: Enjoy these perks

  • Get rewarded for your skills: PHP 60,000–90,000 per month, depending on your experience
  • Health & Wellbeing: HMO from day 1 (with dependent coverage, dental, psychiatric sessions, flu shots, life insurance)
  • Rewards & Recognition: 24 PTOs, annual appraisal, awards, referral programs, company events
  • Growth & Perks: Free daily meals and treats, Career development, certifications, overseas training, vibrant office
  • Location: BGC – Start onsite, then enjoy flexible hybrid work after regularization
  • Schedule: Tuesday to Saturday, 12 AM to 9 AM PH Time

YOUR DAILY TASKS

  • Communicate with customers regarding incident progress, changes, and scheduled outages.
  • Provide IT support for Microsoft's core business applications and operating systems.
  • Deliver basic technical support at the network level (WAN, LAN, routers, firewalls, security).
  • Implement and support basic remote access solutions (VPN, Terminal Services).
  • Monitor system alerts and notifications; and respond promptly through service tickets.
  • Collaborate with the Service Desk Coordinator to route requests to the appropriate resource.
  • Escalate service requests requiring higher-level engineering support.
  • Utilize ticketing systems efficiently and follow established processes.
  • Accurately complete and submit timesheets.

THE IDEAL CANDIDATE

What You'll Bring (Technical Experience)

  • Hands-on experience with Active Directory administration (user/computer accounts, password resets, account unlocks, folder access, user groups).
  • Proficiency in Office 365 administration (shared mailboxes, distribution lists, license management, message tracing).
  • Familiarity with virtualization platforms such as Hyper-V, VMware, or Citrix (user access and basic connectivity troubleshooting).
  • Experience with backup systems and storage technologies (Datto, Veeam, Symantec), including configuration, maintenance, and alerts monitoring.
  • Knowledge of email management, domain hosting (O365 or cloud providers), and MFA implementation.
  • Administration of on-prem Active Directory and Azure AD.
  • Understanding of TCP/IP protocols and networking fundamentals.
  • Previous experience in an MSP (Managed Service Provider) environment.
  • Proficiency in using ticketing systems to manage and track IT support requests.

About You (Soft Skills)

  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Customer-focused mindset with the ability to explain technical issues clearly.
  • Highly organized and detail-oriented.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Team player with strong collaboration skills.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% online recruitment. Apply today

Job Types: Full-time, Permanent

Pay: Php60, Php90,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided
  • Work from home

Work Location: In person

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