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Salesforce Administrator

2 weeks ago

Cebu City, Central Visayas, Philippines Smartsourcing Full time

About The Job Salesforce Administrator
At Smartsourcing, structure fuels growthand you make that structure smarter. Because when data works better, people do too.
Hi We're Smartsourcing, and we're searching for a
full-time
,
onsite
Salesforce Administrator
to help us keep things running smarter. From automations to analytics, you'll make sure our Salesforce ecosystem stays clean, connected, and user-friendlyso teams can focus on what really matters.

Where?
JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu
About The Role
You'll take ownership of Salesforce administrationmaintaining data, dashboards, and integrationswhile supporting our core tech stack, including Google Workspace. Your work keeps systems running seamlessly and teams connected.

*Key Responsibilities
Salesforce*

  • Collaborate with key stakeholders to understand their requirements and customise the CRM system to enhance the user experience.
  • Regularly audit and monitor data integrity within the Salesforce system, ensuring accuracy, completeness.
  • Create and provide training to CRM users across different departments, ensuring our users understand and maximise the capability of Salesforce.
  • Maintain the health and stability of Salesforce Platform, software updates, advanced User Management, security, and best practice.
  • Map business processes to Salesforce functionalities.
  • Manage the onboarding and Offboarding of users, user settings and permissions
  • Manage integrations connected to the Salesforce system.
  • Provide advice and feedback on system functionality, provide updates on features and functionality
  • Troubleshoot bugs and system failures as required
  • Administer dashboard customisation requests and reports

Google Workspace

  • Collaborate with the Google Systems Administrator to ensure integrations between Salesforce and Google are functional and accuracy of data is maintained.
  • Assist in facilitating smooth employee onboarding and offboarding processes within Google Workspace as required.
  • Provide support to end users via our support desk for level 1 Google Workspace support as required.

Tech Stack Support
Provide support to the team, for the management of the core technology products across our real estate franchise network.

  • Google Products
  • Support Desk
  • Happeo
  • Other Property tools

Support Desk

  • Guarantee compliance with SLAs by promptly addressing and resolving tickets.
  • Manage All Salesforce related tickets
  • Provide backup support for Gmail onboarding and offboarding requests
  • Provide support and backup to team members in the support desk

Regular Tasks

  • Manage the Salesforce Franchise Management System, addressing technical issues and responding to inquiries.
  • Attend team meetings and actively engage in discussions.
  • Collaborate with the Digital Projects Team to fulfil administrative requirements and support for the Head Office team.
  • Create and support custom and out of the box reports & dashboards within the platform.

*Key Experience & Attributes*

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Salesforce Administrator (ADM201) certification
  • Additional Salesforce certifications (e.g., Advanced Administrator, Data Cloud Consultant, Tableau CRM and Einstein Discovery Consultant) preferred.
  • 3+ years as a Salesforce Administrator in enterprise environments or equivalent Salesforce/CRM experience.
  • Proven experience in Salesforce administration, including managing Data Cloud, Analytics Studio, Tableau
  • Experience with Salesforce Flows, including basic creation and adaptation of existing flows.
  • Experience working with data, building reports and dashboards in Salesforce.
  • Experience managing Sharing Settings, Permission Set Groups, and general platform security.
  • Proficiency with Google Workspace administration preferred.
  • Experience in the property/real estate or financial services industry is highly regarded.
  • Strong analytical skills and a logical approach to problem solving.
  • Solid stakeholder and relationship management skills.
  • Exceptional verbal and written communication skills.
  • Ability to work collaboratively within a team and support cross-functional initiatives.
  • Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.

Benefits
Step Into the Smartsourcing Experience
Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a titleit's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here
About
At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

  • Weekends are yours (we respect your time off)
  • 5-day Christmas Leave (unwrap real time off)
  • ‍Healthcare from Day 1 for you and your family (because healthcare matters)
  • Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
  • Night shift differential for evening schedules
  • Subsidized gym membership and sports wellness clubs including hiking and free-diving
  • Smartsourcing Exclusives (deals made just for you)
  • Themed BFFs, monthly knockoffs, summer parties
  • ‍Community give-back programs and personal development workshops
  • And so much more

We're not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Keep systems smartand your career smarter. Join Smartsourcing as our next Salesforce Administrator and help power the tools that move businesses forward.