Non-voice | Customer Support Representative

1 week ago

Cebu City, Central Visayas, Philippines Voortman X Full time ₱240,000 per year

We're looking for a friendly, proactive, and detail-oriented Customer Support Representative to join our growing team in Cebu City. You'll be the voice of our brand, engaging with customers across social media, email, and live chat. Your mission? Deliver outstanding support that leaves every customer feeling valued and cared for.

Key Responsibilities

  • Respond promptly to customer inquiries on social media platforms, email, and live chat
  • Resolve product questions, order concerns, and general support issues with empathy and efficiency
  • Collaborate with other teams to escalate or resolve more complex issues
  • Keep accurate records of customer interactions
  • Help identify trends in customer feedback and suggest improvements

What We're Looking For

  • Minimum of 1 year of experience in Customer Support or a related role
  • Excellent verbal and written communication skills in English
  • Strong problem-solving abilities and a positive, customer-focused attitude
  • Proven ability to multitask, stay organized, and address customer concerns in a timely manner
  • Must be currently residing in Cebu City and willing to work full-time in an onsite setup

What We Offer

  • Weekends off (Saturday and Sunday)
  • Full-time employment with clear opportunities for career advancement
  • Convenient office location accessible from key areas within Metro Cebu
  • Stable day-shift hours in a professional office environment

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • Please note that Voortman is not a BPO or call center. Our Customer Support team represents our own brands through email, chat, and social media, not through cold calls or outsourced services. Are you comfortable with this kind of role? (Required)
  • Are you willing to work onsite, full-time from 10:00 AM to 6:00 PM? (Required)
  • How old are you? (This question is asked for lawful record-keeping and internal reporting purposes only. Your response will not affect your application and will be kept confidential in compliance with the Data Privacy Act of 2012.)

Experience:

  • Customer Support: 1 year (Required)

Language:

  • English (Preferred)

Location:

  • Cebu City (Required)

Work Location: In person

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