Email / Non-Voice Agents

14 hours ago

Cebu City, Central Visayas, Philippines HOLIDAY FACTORY PACKAGE TOUR OPERATOR INC Full time $30,000 - $50,000 per year

EMAIL / NON-VOICE AGENTS

Work Arrangement: On Site

Work Schedule: Day/Mid Shift (Rotational – Tentative)

Location: Cebu Business Park, Cebu City

Rate: Flexible & Negotiable

Please ensure to include the MM/YYYY – MM/YYYY format for each entry in your employment history.

Job Summary

We are looking for a detail-oriented and customer-focused Email/Non-Voice Agent to handle customer inquiries and support through email, chat, or other text-based platforms. The ideal candidate will possess excellent written communication skills and the ability to resolve issues efficiently while maintaining a high level of professionalism.

Key Responsibilities:

  • Respond to customer inquiries via email or chat platforms in a timely and accurate manner.
  • Provide comprehensive information about products, services, and policies.
  • Resolve customer complaints and issues by identifying solutions or escalating to the appropriate department when necessary.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Adhere to established workflows, service level agreements (SLAs), and performance standards.
  • Collaborate with team members to share insights and improve customer service strategies.
  • Stay updated on product updates, promotions, and policies to provide accurate assistance.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Strong written communication skills with a focus on grammar, clarity, and tone.
  • Ability to type [specify WPM, e.g., "40+ words per minute"] with accuracy.
  • Strong problem-solving skills and the ability to work independently or as part of a team.
  • Flexibility to work shifts, including weekends and holidays if required.

Key Competencies

  • Attention to detail and organizational skills.
  • Empathy and the ability to handle challenging situations calmly.
  • Time management skills to handle multiple inquiries efficiently.
  • A proactive approach to learning and adapting to changes.

Job Type: Full-time

Benefits:

  • Health insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary

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