Online/Phone Banking Customer Service Associate

2 days ago

Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱192,000 - ₱324,000 per year


TO QUALIFY:
  • Candidate must possess a Bachelor's/College Degree in courses related to Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Mathematics, Human Resources, Marketing, or equivalent.
  • We also accept college undergraduate applicants (finished at least 2 years of college with no back/failed subjects)
  • With excellent English communication skills.
  • With or without work experience for College Graduates. Preferably with BPO experience for undergraduate applicants.
  • Applicant must be willing to work in Pasay City, Quezon City, Taguig City, Makati City or Pasig City.

RESPONSIBILITIES:
  • Receives messages, emails or calls from customers and provides assistance with a variety of money orders, money transfer, business payments and bank commercial services-related questions.
  • Offers relevant solutions that are appropriate for the customer's banking/money transfer needs.
  • Delivers excellent customer service through extensive product knowledge (Certification Training to be provided).
  • This is a strategic Banking & Finance customer support role in a BPO setting.

ENJOY THESE WORLD-CLASS BENEFITS:
  • Starting pay is from PHP16,000 to PHP 27,000/month packaged for international Banking & Financial accounts.
  • Those with Bachelors degree or BPO experience will get offered a higher salary package within the given range.
  • With additional allowances after 4-8 weeks of certification
  • Monthly performance bonus/incentives
  • Paid training
  • Healthcare Benefits (Medical and Life Insurance)
  • 20% Night Differential

WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) PASAY INTERVIEW CENTER: 3rd Floor SM Savemore at Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.
2) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.

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