Assistant Program and Communications Manager P3

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title 

Assistant Program and Communications Manager [P3] 

Business Unit

Integrated Facilities Management 

Reporting to

Regional PMO Lead / Regional Business Operations Lead 

Key Stakeholders 

Various client stakeholders in 13 countries across APAC, Regional Account Director, Regional Operations Lead, Regional Program Leads 

Reporting lines

-

Duties & responsibilities 

What the job involves 

• Driving Programs & Change: Leading successful program execution, management and organizational change across 13 APAC countries, collaborating with Global and Regional counterparts for alignment.

• Strategic Planning & Execution: Developing and implementing strategic communication and change communications efforts while managing a portfolio of complex programs, ensuring alignment with Global and Regional strategies.

• Ensuring Success: Achieving successful program execution, effective communications, client satisfaction, and the effective adoption of new organizational and process changes, in coordination with Global and Regional teams.

• Team Leadership: Overseeing and guiding both program and communications workstreams, fostering collaboration and alignment with Global and Regional counterparts.

Responsibilities

Internal & External Program Management  

• Program and Communication Strategy: Developing and implementing program management and communication strategies to meet multi-regional objectives and client goals, supporting program leads within the platform. 

• Program Change Comms: Executing communication plans to ensure successful adoption of process and initiative changes by advocating for change and addressing resistance.

• Program Enhancement: Expanding and improving existing programs, integrating communication to foster understanding and buy-in.

• Team Leadership: Building and leading high-performing program and communication teams through guidance and mentoring.

• Account Support: Coordinating quarterly management meetings, town halls, and year-end account activities.

Stakeholder Engagement

• Governance & Leadership: Providing oversight to program and communication teams, ensuring timelines, quality, and metrics are met.

• Stakeholder Collaboration: Working with key stakeholders (internal and external) to identify communication needs and develop targeted messaging for change initiatives.

• Effective Communication: Ensuring timely and consistent delivery of communications to keep stakeholders informed and engaged.

• Relationship Building: Developing strong relationships with program leads and client stakeholders for alignment and effective communication.

Content Creation

• Create engaging and impactful internal and external communication materials, including presentations, email communications, newsletters, and intranet content, in alignment with company branding guidelines.

Platform Support

• Coordinate Quarterly Management Meetings, Townhalls, and year-end account activities/reporting.

Measurement and Evaluation

• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights to continuously improve communication strategies.

Key Performance Measures

• Establish and track key performance indicators (KPIs), report program status, and provide regular updates to senior management and clients.

• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights for continuous improvement

Key skills & attributes 

• Client Focus

  • Demonstrates a proactive & professional approach to customer service and stakeholder management

  • Ability to interact with a wide range of staff, including senior levels

• Leadership 

  • Stakeholder Management and process ownership and accountability

  • Provide strategic objectives to enable teams to help make informed decisions 

• Personal Effectiveness

  • Strongly goal-orientated 

  • Seeks out improvement opportunities and engages necessary resources or assistance to implement them

• Team player

  • Able to cooperate, motivate and work well with others to deliver results

  • Motivate the team to upskill and enhance the processes

  • Lead by example, be a self-starter to proactive gauge and address situation in a timely manner

• Project Management & Organisational skills

  • Excellent planning & organisational skills to prioritise work and meet tight deadline and  ability to balance daily demands with driving projects that support growth

  • Ability to effectively deal with stressful situations and a variety of complex issues concurrently

  • Proven  track record in project management in facilitating meetings, preparation or project overviews, escalation of issues in a timely manner and influencing / negotiation skills 

• Problem solving

  • Resourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environment

  • Capacity to solve problems effectively

  • Understand when to escalate to ensure progress

  • Open to new ideas and willing to challenge status quo

• Strong communication and passion for quality

  • Good presentation skills, strong verbal and written skills, active listener

  • Able to comprehend and tackle queries to ensure 

  • An eye for detail and makes certain output is at a consistently high standard and calibre expected

  • Strong presentation skills and able to articulate key messages

  • Promotes open, constructive and collaborative relations with Regional team members and key stakeholders at all levels

Qualifications

• 5+ years of progressive experience in program/project management and communications

• 4+ years in marketing, communications, or a related field, with a focus on supporting project-driven initiatives.

• Bachelor's degree in Marketing, communications, business or a related field. 

• Understanding of change communication principles, methodologies, and best practices.

• Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and channels.

• Proficient in creating engaging communication content, including newsletters, presentations, and intranet articles.

• Demonstrated experience in developing communication plans and strategies that support organisational change initiatives.

• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

• Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines.

• Proactive and self-driven, with the ability to manage ambiguity and work independently in a fast-paced environment.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.