Assistant Program and Communications Manager P3

*Title
Assistant Program and Communications Manager [P3]
Business Unit
Integrated Facilities Management
Reporting to
Regional PMO Lead / Regional Business Operations Lead
Key Stakeholders
Various client stakeholders in 13 countries across APAC, Regional Account Director, Regional Operations Lead, Regional Program Leads
Reporting lines
Duties & responsibilities
What the job involves*

• Driving Programs & Change: Leading successful program execution, management and organizational change across 13 APAC countries, collaborating with Global and Regional counterparts for alignment.
• Strategic Planning & Execution: Developing and implementing strategic communication and change communications efforts while managing a portfolio of complex programs, ensuring alignment with Global and Regional strategies.
• Ensuring Success: Achieving successful program execution, effective communications, client satisfaction, and the effective adoption of new organizational and process changes, in coordination with Global and Regional teams.
• Team Leadership: Overseeing and guiding both program and communications workstreams, fostering collaboration and alignment with Global and Regional counterparts.

Responsibilities
*Internal & External Program Management*

• Program and Communication Strategy: Developing and implementing program management and communication strategies to meet multi-regional objectives and client goals, supporting program leads within the platform.
• Program Change Comms: Executing communication plans to ensure successful adoption of process and initiative changes by advocating for change and addressing resistance.
• Program Enhancement: Expanding and improving existing programs, integrating communication to foster understanding and buy-in.
• Team Leadership: Building and leading high-performing program and communication teams through guidance and mentoring.
• Account Support: Coordinating quarterly management meetings, town halls, and year-end account activities.

*Stakeholder Engagement*

• Governance & Leadership: Providing oversight to program and communication teams, ensuring timelines, quality, and metrics are met.
• Stakeholder Collaboration: Working with key stakeholders (internal and external) to identify communication needs and develop targeted messaging for change initiatives.
• Effective Communication: Ensuring timely and consistent delivery of communications to keep stakeholders informed and engaged.
• Relationship Building: Developing strong relationships with program leads and client stakeholders for alignment and effective communication.

*Content Creation*

• Create engaging and impactful internal and external communication materials, including presentations, email communications, newsletters, and intranet content, in alignment with company branding guidelines.

*Platform Support*

• Coordinate Quarterly Management Meetings, Townhalls, and year-end account activities/reporting.

*Measurement and Evaluation*

• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights to continuously improve communication strategies.

*Key Performance Measures*

• Establish and track key performance indicators (KPIs), report program status, and provide regular updates to senior management and clients.
• Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights for continuous improvement

*Key skills & attributes*

• Client Focus

• Demonstrates a proactive & professional approach to customer service and stakeholder management

• Ability to interact with a wide range of staff, including senior levels

• Leadership

• Stakeholder Management and process ownership and accountability

• Provide strategic objectives to enable teams to help make informed decisions

• Personal Effectiveness

• Strongly goal-orientated

• Seeks out improvement opportunities and engages necessary resources or assistance to implement them

• Team player

• Able to cooperate, motivate and work well with others to deliver results

• Motivate the team to upskill and enhance the processes

• Lead by example, be a self-starter to proactive gauge and address situation in a timely manner

• Project Management & Organisational skills

• Excellent planning & organisational skills to prioritise work and meet tight deadline and ability to balance daily demands with driving projects that support growth

• Ability to effectively deal with stressful situations and a variety of complex issues concurrently

• Proven track record in project management in facilitating meetings, preparation or project overviews, escalation of issues in a timely manner and influencing / negotiation skills

• Problem solving

• Resourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environment

• Capacity to solve problems effectively
• Understand when to escalate to ensure progress

• Open to new ideas and willing to challenge status quo

• Strong communication and passion for quality

• Good presentation skills, strong verbal and written skills, active listener

• Able to comprehend and tackle queries to ensure
• An eye for detail and makes certain output is at a consistently high standard and calibre expected
• Strong presentation skills and able to articulate key messages
• Promotes open, constructive and collaborative relations with Regional team members and key stakeholders at all levels

Qualifications

• 5+ years of progressive experience in program/project management and communications
• 4+ years in marketing, communications, or a related field, with a focus on supporting project-driven initiatives.
• Bachelor's degree in Marketing, communications, business or a related field.
• Understanding of change communication principles, methodologies, and best practices.
• Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and channels.
• Proficient in creating engaging communication content, including newsletters, presentations, and intranet articles.
• Demonstrated experience in developing communication plans and strategies that support organisational change initiatives.
• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines.
• Proactive and self-driven, with the ability to manage ambiguity and work independently in a fast-paced environment.