Collections Specialist
6 days ago
As a Collections Specialist, you will embody professionalism and integrity while managing daily operations primarily through phone interactions with customers and debtors. Your primary goal will be to establish effective payment solutions that help clients regain their payment schedules by offering tailored options.
In this role, you will conduct both inbound and outbound calls, requiring exceptional negotiation and relationship-building skills. Your ability to connect with debtors will be crucial in fostering partnerships and providing meaningful solutions.
Representing our clients with care and diligence, you will ensure that our collection efforts uphold their brand reputation by delivering a positive customer experience at every touchpoint. Your focus on empathy and understanding will not only facilitate collections but also contribute to long-term client satisfaction.
Job Accountabilities:
- Account Monitoring: Diligently monitor accounts to manage the collection of outstanding balances, ensuring timely follow-up and resolution.
- Educational Outreach: Effectively educate debtors on their outstanding balances, available payment options, and financial responsibilities, fostering understanding and cooperation in a respectful manner.
- Negotiation Skills: Communicate clearly and persuasively with debtors to negotiate repayment terms, settlements, or alternative arrangements, all while adhering to company policies and best practices.
- Problem-Solving Expertise: Utilize strong analytical skills to identify the root causes of delinquency and recommend suitable solutions that align with the debtor's ability to pay.
- Compliance Adherence: Demonstrate a thorough understanding of and strict adherence to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations, ensuring ethical collection practices.
- Flexible Availability: Adapt to a flexible work schedule, including the ability to work weekends and holidays as necessary to meet business needs.
- Performance Standards: Meet or exceed productivity and call quality standards established by the company, contributing to overall team success.
- Communication Protocols: Accurately follow prescribed scripts and communication guidelines to maintain consistency and professionalism in all interactions.
- Dispute Resolution: Consistently apply the dispute resolution and debtor escalation processes, ensuring timely and effective handling of issues.
- Goal Setting: Collaborate with the Team Leader or Operations Supervisor to set daily goals that drive individual and team performance.
- Performance Metrics: Achieve various Key Performance Metrics as defined by the operations management team, contributing to departmental and organizational objectives.
The Company reserves the right to modify or assign additional duties to this position as necessary.
Qualifications/Requirements
- Minimal: Bachelor level in Business Administration or equivalent through on the job experience
- At least 2 years of solid experience in collections, telemarketing or accounts receivables in a BPO or Collections industry is required. Working for a Startup is an advantage.
- Average communication skills.
- Proven successful track record of excellent performance in collections, telemarketing and/or customer service.
Flexible in Rotating Shift Schedules.
-
Collections Specialist
4 days ago
Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱280,000 - ₱400,000 per yearBe part of our pioneering team and grow with a global lending company that values innovation, teamwork, and career development. We are looking for 10 Collections Specialists who are ready to take on this exciting opportunity and make an impact from day one.Job Key ResponsibilitiesHandle collections for B2C and/or B2B finance/loan accounts.Manage overdue...
-
Debt Collection Specialist
7 days ago
Pasig, National Capital Region, Philippines Bizwide Collection Services Co. Full time ₱150,000 - ₱250,000 per yearBizwide Collection Services Co. located in Ortigas Center, Pasig City is urgently looking for a Debt Collection Specialist.entry level positionknows how to drive motorcycle, with own motorcycle and driver's licensewith collection experiencewilling to do field worksknowledgeable in computer and paper workstrust-worthy, hard working and goal-orientedEmail your...
-
Collections Specialist
8 hours ago
Pasig, National Capital Region, Philippines Emapta Global Full time ₱500,000 - ₱1,200,000 per yearJob DescriptionAs a Collections Specialist, you will contact customers to secure payments for past-due loans, negotiate repayment arrangements, and resolve payment issues. You'll update account records, develop repayment plans, and ensure compliance with policies. Your role requires professionalism, problem-solving skills, and the ability to meet performance...
-
Collections Specialist
4 days ago
Pasig, National Capital Region, Philippines Outsource Accelerator Full time $104,000 - $130,878 per yearOutsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients...
-
Billing & Collections Specialist
6 days ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per yearBe a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Billing & Collections Specialist to support our finance operations by managing member accounts, processing payments, and ensuring timely collections. In this role, you'll proactively engage with members to resolve billing issues, reconcile accounts,...
-
Pasig, National Capital Region, Philippines PALM CONCEPCION POWER CORPORATION Full time ₱900,000 - ₱1,200,000 per yearThe Accounting Specialist supports the Revenue and Expense Head in driving business performance by ensuring accurate and timely billing of invoices, monitoring accounts receivable, and managing collections. This role involves working closely with customers and internal teams to maintain positive relationships, resolve discrepancies, and ensure efficient cash...
-
Collection Officer
6 days ago
Pasig, National Capital Region, Philippines Cloud Panda PH Full time ₱1,200,000 - ₱2,400,000 per yearAccounting Supervisor for CollectionsManages team of specialists.Monitors daily activities.Implements strategies to maximize collection rates.Ensures compliance with regulations.Performs team management, collections oversight, KPI and KRA monitoring.Identifies improvement areas and develops new strategies.Maintains accurate records within company's...
-
Collections Specialist
2 weeks ago
Pasig, National Capital Region, Philippines InteLogix Full time ₱324,000 per year*** Only candidates who register through the application form and are shortlisted will be contacted ***We're hiring on-site Third-Party Collections Representatives in Pasig CityEarn a 15,000 referral signing bonus (terms & conditions apply).Class starts October 6. Apply nowRegister here: Position: Third-Party Collections RepresentativeLocation: InteLogix -...
-
Collections Specialist
4 days ago
Pasig, National Capital Region, Philippines H&K Business Support Inc. Full time ₱400,000 - ₱600,000 per yearCollege GraduatePreferably with experience in billing and collection or equivalentKnowledgeable in SAP Application and MS excelWith good communication skillsWilling to be assigned in Bridgetown Ugong Pasig CityJob Type: Full-timeBenefits:Pay raiseWork Location: In person
-
Billing and Collection Specialist
6 days ago
Pasig, National Capital Region, Philippines Medilines Distributors Inc. Full timejOB PURPOSEThe Credit and Collection Officer is expected to execute the credit and collection processesof the company. The main goal of the Credit and Collection Officer is to ensure the health ofthe company's cashflow and minimize bad debts from customers.JOB SUMMARYResponsible for the Account Receivables (AR) of the company.Responsible to maintain the...