Collections Specialist

6 days ago

Pasig, National Capital Region, Philippines SOL CONSULTING COPORATION Full time ₱400,000 - ₱600,000 per year

As a Collections Specialist, you will embody professionalism and integrity while managing daily operations primarily through phone interactions with customers and debtors. Your primary goal will be to establish effective payment solutions that help clients regain their payment schedules by offering tailored options.

In this role, you will conduct both inbound and outbound calls, requiring exceptional negotiation and relationship-building skills. Your ability to connect with debtors will be crucial in fostering partnerships and providing meaningful solutions.

Representing our clients with care and diligence, you will ensure that our collection efforts uphold their brand reputation by delivering a positive customer experience at every touchpoint. Your focus on empathy and understanding will not only facilitate collections but also contribute to long-term client satisfaction.

Job Accountabilities:

  • Account Monitoring: Diligently monitor accounts to manage the collection of outstanding balances, ensuring timely follow-up and resolution.
  • Educational Outreach: Effectively educate debtors on their outstanding balances, available payment options, and financial responsibilities, fostering understanding and cooperation in a respectful manner.
  • Negotiation Skills: Communicate clearly and persuasively with debtors to negotiate repayment terms, settlements, or alternative arrangements, all while adhering to company policies and best practices.
  • Problem-Solving Expertise: Utilize strong analytical skills to identify the root causes of delinquency and recommend suitable solutions that align with the debtor's ability to pay.
  • Compliance Adherence: Demonstrate a thorough understanding of and strict adherence to the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations, ensuring ethical collection practices.
  • Flexible Availability: Adapt to a flexible work schedule, including the ability to work weekends and holidays as necessary to meet business needs.
  • Performance Standards: Meet or exceed productivity and call quality standards established by the company, contributing to overall team success.
  • Communication Protocols: Accurately follow prescribed scripts and communication guidelines to maintain consistency and professionalism in all interactions.
  • Dispute Resolution: Consistently apply the dispute resolution and debtor escalation processes, ensuring timely and effective handling of issues.
  • Goal Setting: Collaborate with the Team Leader or Operations Supervisor to set daily goals that drive individual and team performance.
  • Performance Metrics: Achieve various Key Performance Metrics as defined by the operations management team, contributing to departmental and organizational objectives.

The Company reserves the right to modify or assign additional duties to this position as necessary.

Qualifications/Requirements

  • Minimal: Bachelor level in Business Administration or equivalent through on the job experience
  • At least 2 years of solid experience in collections, telemarketing or accounts receivables in a BPO or Collections industry is required. Working for a Startup is an advantage.
  • Average communication skills.
  • Proven successful track record of excellent performance in collections, telemarketing and/or customer service.

Flexible in Rotating Shift Schedules.

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