
Field Engineer
4 days ago
· To attend breakdown within stipulated timeframe.
· To provide support services for Operations team via on-site troubleshooting.
· Standby for breakdown and coordinate immediately 24/7.
· Handle support call from Service Operations Centre (SOC) and communicate until restoration.
· Fault handling and escalation (identifying and responding to faults identified on-site).
· Maintain Standard Operating Process for on-site engagement by customer type including Site Access Approval Process & Security (based on Contract).
· Handle storage and inventory records for spare devices in-hand and proceed replacement if equipment detected faulty.
· Update knowledgebase for every fix.
· To attend new site installation/activation.
· Provide Weekly & Monthly on-site Summary Report.
· Liaise with vendor for on-site break-fix and joint test.
· Assist escalation to Level 3 engineer for remote troubleshooting
Job Types: Full-time, Fixed term
Contract length: 12 months
Pay: Php32, Php38,820.00 per month
Benefits:
- Flexible schedule
- Opportunities for promotion
Education:
- Bachelor's (Required)
Language:
- English (Required)
Willingness to travel:
- 100% (Required)
Work Location: In person
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