Field Engineer

4 days ago

Cebu City, Central Visayas, Philippines N'osairis Technology Solutions Sdn Bhd Full time ₱800,000 - ₱1,200,000 per year

· To attend breakdown within stipulated timeframe.

· To provide support services for Operations team via on-site troubleshooting.

· Standby for breakdown and coordinate immediately 24/7.

· Handle support call from Service Operations Centre (SOC) and communicate until restoration.

· Fault handling and escalation (identifying and responding to faults identified on-site).

· Maintain Standard Operating Process for on-site engagement by customer type including Site Access

Approval Process & Security (based on Contract).

· Handle storage and inventory records for spare devices in-hand and proceed replacement if equipment

detected faulty.

· Update knowledgebase for every fix.

· To attend new site installation/activation.

· Provide Weekly & Monthly on-site Summary Report.

· Liaise with vendor for on-site break-fix and joint test.

· Assist escalation to Level 3 engineer for remote troubleshooting

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