Dialing Agent

3 days ago

Manila, National Capital Region, Philippines The Pipeline Group, Inc Full time $15,000 - $30,000 per year
ABOUT TPG

The Pipeline Group is a technology-enabled services company that combines data, process, content, and technology with expertly trained and battle-tested SDRs to deliver explosive business results for companies looking to build predictable and profitable pipeline.

We specialize in launching new products and accelerating growth for companies entering new markets. As more businesses outsource their SDR/BDR functions or adopt hybrid sales models, our impact continues to grow. TPG has been named one of the INC. 5000 Top Fastest-Growing Privately Held Companies in the US for five consecutive years and we're not slowing down.

OUR CULTURE

At TPG, performance and accountability are our culture. We thrive on results-driven by excellence, collaboration, and integrity. Our people-first mindset supports not only clients but our teammates. Your wins are our collective wins. Your growth is our mission.

Our vision is to be the world's most effective virtual sales workforce-a place where high-performing remote SDRs, program managers, and operational leaders come together to generate extraordinary ROI.

ABOUT OUR ROLE

The Dialing Agent at Launch Q is a high-volume, performance-driven role focused on maximizing outreach through the Launch Q dialing tool. This agent will be responsible for managing their dialer login, executing campaigns, conducting accurate data entry, and consistently making approximately 500 calls per day through the Launch Q dialing tool to support business objectives.

Key Responsibilities
  • Dialer Management: Log in, monitor, and effectively manage daily activities within the Launch Q dialing tool to ensure peak efficiency and connection rates.
  • High-Volume Execution: Consistently execute approximately 500 outbound calls per day, adhering to assigned calling campaigns and target lists.
  • Communication & Scripting: Deliver clear, compelling, and professional communication while following established scripts and protocols to maximize call outcomes.
  • Data Integrity: Accurately and immediately log all call outcomes, contact details, and customer feedback into the Customer Relationship Management (CRM) system.
  • Performance Targets: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs) related to call volume, talk time, successful contacts, and quality scores.
  • Compliance: Ensure strict adherence to all company compliance policies and data privacy regulations during all customer interactions.
  • Feedback & Reporting: Provide regular feedback to the Team Leader on dialer performance, list quality, and recurring customer concerns.
Qualifications & Skills
  • Experience: Proven experience in a high-volume call center environment, preferably involving outbound calls or automated dialing tools (dialer-focused experience is a plus).
  • Technical Proficiency: Strong computer skills, including fast and accurate data entry, and the ability to quickly navigate both the dialing tool and CRM systems simultaneously.
  • Communication: Strong verbal communication skills, with a professional phone tone, and the ability to maintain a positive demeanor through high call volumes.
  • Discipline: High level of self-motivation, time management, and the ability to maintain focus and resilience in a target-driven environment.
  • Education: High school diploma or equivalent preferred.
Working Conditions
  • Technical requirements: Own Laptop or desktop and stable internet connection.
  • The role involves intensive phone time and a strong emphasis on maintaining high-volume productivity.
  • We're looking for someone who's comfortable with flexible hours, as some campaigns may require shifts outside the usual business schedule.
WHAT TPG PROVIDES FOR OUR TEAM MEMBERS
  • Permanent Remote work model-no more commuting, work from the comfort of wherever you are.
  • Competitive compensation, plus commission.
  • Unlimited PTO Program once hired- take time off when you need it. No more worrying about "use it or lose it" policies. Take control of your work/life balance.
  • Stable and fast growing US SaaS company.
Come join our innovative and dynamic team

The Pipeline Group is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Please note we are not able to offer sponsorship of visas at this time.

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