Customer Relations Manager

2 weeks ago

Sienna P, Philippines BINA'S AUTO SUPPLY INC Full time ₱1,200,000 - ₱2,400,000 per year

Key Responsibilities

1. Leadership & Management

  • Lead, supervise, and develop teams across Sales, Operations, Administration, and Support.
  • Set performance targets, conduct evaluations, and ensure continuous improvement.
  • Promote a positive, collaborative, and high-performance work culture.

2. Sales Management

  • Oversee sales operations, strategies, and target achievement.
  • Monitor daily, weekly, and monthly sales performance and take corrective actions when needed.
  • Develop sales initiatives, promotional activities, and customer acquisition strategies.
  • Coordinate with marketing and business development to drive revenue growth.

3. Operations Management

  • Ensure smooth day-to-day business operations across all departments.
  • Develop, update, and enforce operational policies and SOPs.
  • Monitor process efficiency and implement improvements to maximize productivity.
  • Coordinate logistics, service delivery, customer handling, and workflow management.

4. Administrative Oversight

  • Supervise administrative functions such as documentation, office management, supplies, and general clerical operations.
  • Ensure proper record-keeping, compliance, and timely reporting.
  • Manage administrative budgets, procurement, and vendor relationships.

5. Support Function Management

  • Oversee customer support and service teams to ensure high-quality service delivery.
  • Resolve escalated issues, monitor service levels, and ensure customer satisfaction.
  • Review and improve support processes, tools, and communication channels.

6. Business Reporting & Coordination

  • Prepare and consolidate performance reports for management review.
  • Track KPIs for all departments and highlight key insights and trends.
  • Coordinate interdepartmental communication and align teams with company goals.

7. Compliance & Quality Assurance

  • Ensure compliance with company policies, regulatory standards, and industry requirements.
  • Conduct periodic audits to assess efficiency and quality of operations.
  • Drive initiatives that strengthen internal controls and minimize operational risks.

8. Strategic Planning & Execution

  • Support senior management in planning business strategies and implementing action plans.
  • Participate in budgeting, forecasting, and resource planning.
  • Identify opportunities for growth, operational improvements, and cost savings.

Qualifications

Education & Experience

  • Bachelor's degree in Business Administration, Management, Operations, or related field.
  • Minimum 5–7 years of experience in sales, operations, or administrative management.
  • Experience in a supervisory or managerial role is required.
  • Background in automotive industry or any related field.

Skills & Competencies

  • Strong leadership and people management skills.
  • Proven ability to manage multi-departmental functions.
  • Excellent organizational and operational planning abilities.
  • Strong analytical, reporting, and problem-solving skills.
  • High attention to detail and ability to multitask.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and relevant business systems.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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