Customer Relations Officer

2 weeks ago

Mabalacat P, Philippines ULTRA MRF Tires Mags Services Full time ₱148,200 per year

Job Summary:

The Customer Relations Officer is responsible for delivering exemplary customer service across both pre-sale and post-sale engagements. This role supports branch operations by managing client interactions, resolving concerns, coordinating administrative functions, and fostering long-term customer loyalty. The incumbent is expected to uphold the organization's standards of professionalism, efficiency, and customer-centricity, thereby contributing to the fulfillment of its mission and strategic objectives.

Key Responsibilities:

Customer Engagement and Support

  • Serve as the principal point of contact for customer inquiries, complaints, and service-related concerns.
  • Conduct post-service follow-up communications to assess customer satisfaction and ensure the resolution of outstanding issues.
  • Provide accurate information regarding products, services, and procedures to enhance customer understanding and experience.
  • Coordinate with relevant departments to address and resolve customer concerns in a timely and effective manner.

Administrative Coordination

  • Encode and maintain accurate records of customer interactions, service appointments, and walk-in engagements.
  • Consolidate and manage daily appointment schedules; update the appointment board and communicate with Branch Heads accordingly.
  • Prepare and present weekly assessment reports to support continuous improvement initiatives within the service department.

Complaint Resolution and Relationship Management

  • Handle customer complaints with professionalism, empathy, and discretion, ensuring satisfactory resolution.
  • Establish and nurture positive relationships with clients to promote loyalty and repeat business.
  • Solicit feedback and respond to customer concerns in a constructive and non-confrontational manner.

Sales Support and Upselling

  • Assist in upselling relevant products and services during customer interactions, where appropriate.
  • Collaborate with Service Advisors to ensure seamless customer experiences and satisfaction.

Qualifications and Competencies

  • Bachelor's degree in any four-year course from a recognized institution
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
  • Excellent oral and written communication skills in English, Tagalog, and Kapampangan
  • Strong interpersonal skills with a customer-first approach and professional demeanor
  • Highly organized, detail-oriented, and capable of managing multiple tasks efficiently
  • Prior experience in customer service or the automotive industry is advantageous but not mandatory

Work Conditions

  • Willingness to work on a flexible schedule, including weekends and holidays, as required by operational demands
  • May be assigned additional duties and responsibilities by the immediate superior as necessary

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php14,820.00 per month

Benefits:

  • Paid training

Ability to commute/relocate:

  • Mabalacat 2010 P03: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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