Collections Representative

5 days ago

Makati City, National Capital Region, Philippines Pride Global Full time ₱400,000 - ₱600,000 per year


We're Hiring: US-based Collections Representative – Accounts Receivable

Location: Onsite at Ayala Avenue, Makati

Full-Time | Finance / Accounting

Are you detail-oriented, persuasive, and skilled at navigating complex client communications?
We're looking for a proactive and driven
US-based Collections Representative – Accounts Receivable
to join our team

In this role, you'll take ownership of managing and monitoring client accounts, resolving billing issues, and ensuring timely payments—all while delivering a professional, solutions-focused experience to both internal teams and external clients.


What You'll Do

  • Monitor customer accounts for non-payments, delays, and discrepancies
  • Generate aging reports and conduct regular AR reviews to ensure client payment compliance
  • Investigate and resolve billing errors in collaboration with the billing team and Controller
  • Confirm and reconcile client payments with the Accounting team
  • Communicate with internal teams about client payments and account issues
  • Handle phone calls and emails to delinquent accounts
  • Draft clear, concise communications to clients and internal stakeholders
  • Collaborate with global teams, including internal billing teams, to ensure accurate and timely invoicing
  • Communicate urgency around payments in a firm but professional manner
  • Review client contracts to verify payment terms and assist with billing questions
  • Provide bi-weekly reporting to the Controller and company leadership


What We're Looking For

  • Strong communication and negotiation skills—especially in written form
  • Proven ability to manage high-volume AR communications
  • Experience working in cross-functional and global teams
  • Detail-oriented with excellent organizational and follow-up abilities
  • A collaborative and solution-driven mindset


Sound like you?

Apply now or reach out directly—we'd love to connect and tell you more about the opportunity

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