
Collections Representative
3 days ago
We're Hiring: US-based Collections Representative – Accounts Receivable
Location: Onsite at Ayala Avenue, Makati
Full-Time | Finance / Accounting
Are you detail-oriented, persuasive, and skilled at navigating complex client communications?
We're looking for a proactive and driven
US-based Collections Representative – Accounts Receivable
to join our team
In this role, you'll take ownership of managing and monitoring client accounts, resolving billing issues, and ensuring timely payments—all while delivering a professional, solutions-focused experience to both internal teams and external clients.
What You'll Do
- Monitor customer accounts for non-payments, delays, and discrepancies
- Generate aging reports and conduct regular AR reviews to ensure client payment compliance
- Investigate and resolve billing errors in collaboration with the billing team and Controller
- Confirm and reconcile client payments with the Accounting team
- Communicate with internal teams about client payments and account issues
- Handle phone calls and emails to delinquent accounts
- Draft clear, concise communications to clients and internal stakeholders
- Collaborate with global teams, including internal billing teams, to ensure accurate and timely invoicing
- Communicate urgency around payments in a firm but professional manner
- Review client contracts to verify payment terms and assist with billing questions
- Provide bi-weekly reporting to the Controller and company leadership
What We're Looking For
- Strong communication and negotiation skills—especially in written form
- Proven ability to manage high-volume AR communications
- Experience working in cross-functional and global teams
- Detail-oriented with excellent organizational and follow-up abilities
- A collaborative and solution-driven mindset
Sound like you?
Apply now or reach out directly—we'd love to connect and tell you more about the opportunity
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