Senior ServiceNow Consultant

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

The Senior Consultant - ServiceNow is a high-performing senior member of our APAC consulting team, responsible for delivering technical ServiceNow solutions and services that ensure a high degree of customer satisfaction. You will act as a ServiceNow subject matter expert, leading technical design, hands-on development, and problem-solving for our clients.

This role reports to a Lead Consultant, Principal Consultant, People Delivery Manager, or Practice Lead.

This role is based in Philippines and will work on a hybrid setup.

Responsibilities and Accountabilities

• Deliver high-quality, on-time technical ServiceNow development, testing, and implementation as an individual contributor or team member.
• Create accurate and valuable design specifications and documentation that leverage out-of-the-box functionality and adhere to ServiceNow best practices.
• Lead functional and technical design workshops to gather requirements and design effective solutions.
• Build trusted advisor relationships with client stakeholders, influencing solutions for risk management, process improvement, and automation.
• Act as a trusted escalation point for problem resolution, supporting other teams and vendors engaged in client accounts.
• Identify and communicate new engagement opportunities to account teams.
• Mentor and coach junior consultants, contributing to the growth of team capability.
• Manage personal utilisation to deliver consistent value to the business and our clients.

Requirements and Experience

Must Have:

• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) for ITSM.
• At least one additional ServiceNow product CIS certification.
• ServiceNow sales & presales accreditation in 2+ product lines.
• Proven experience with high-quality ServiceNow development, build documentation, and solution design.
• Hands-on technical skills in HTML, XML, JavaScript/AJAX, and Integrations (web services, SOAP, etc.).
• Experience delivering projects across multiple ServiceNow product lines.
• Exceptional written and verbal communication skills.

Nice to Have:

• ServiceNow Suite Certified (ITSM, HR, or CSM).
• ITIL Foundation Certification.
• 5+ years of successful ServiceNow project delivery.
• General understanding of ServiceNow licensing.

Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.