Hiring for Tech Support for Windows

5 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time $104,000 - $130,878 per year
  • With 1 - 3 years' experience in technical service desk environment
  • With excellent interpersonal, communication, documentation
  • With hands-on experience with Windows/Linux/Mac OS environments
  • With working knowledge of office automation products and computer peripherals, like printers and scanners
  • With knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • With excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Willingness to work in Night Shift
  • To Answer end user calls, emails and tickets, target first call resolution where applicable, else redirect the query to advance workgroups for resolution
  • SOP based triaging and resolution of incidents / end user issues
  • Escalating the issues if it requires additional technical support to resolver groups / L2

Support Requirement


• Wireless access points

• Printers

• EMR

• Adobe products

• HR apps

• Rollouts : Microsoft products

• Upgrades & Patching
- Other Details:
- Work On Site in McKinley, Taguig
- Night Shift
- Pioneer Account

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