Technical Support Professional

2 days ago

Quezon City, National Capital Region, Philippines I2S Business Solution Inc. Philippines Full time ₱25,000 - ₱360,000 per year

Job Title: Technical Support Professional – AMS (TSR/CSR)

Work Set-up & Location: Hybrid (3 days onsite), UP Ayala Land Technohub, Diliman, Quezon City

Work Schedule: Mid Shift (4:00 PM – 1:00 AM)

Employment Type: 1–2 Year Contract (highly subject to renewal)

Salary Offer: ₱30,000

KEY EXPERIENCES & QUALIFICATIONS:

  • Associate, Diploma, or Bachelor's degree in IT, Computer Science, or other related courses.
  • Proven experience in technical support, TSR/CSR, or IT helpdesk roles preferred.
  • Strong troubleshooting skills for resolving billing, account, and technical issues with varying levels of complexity.
  • Ability to lead the problem resolution process through effective analysis, diagnostics, and deployment of solutions or workarounds.
  • Experience in direct client communication, including gathering diagnostic information, recreating problems, debugging, and recommending solutions.
  • Knowledge in creating and reusing knowledge assets and digital solutions to drive client self-sufficiency.
  • Strong coordination and collaboration skills with Development, Services, and Field teams to resolve client issues.

Job Type: Full-time

Pay: Php28, Php30,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How many years' experience do you have in Technical Service Support?
  • What's your expected monthly salary?
  • How much notice are you required to give your current employer? or you can start immediately if ever?

Work Location: In person

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