Technical Support CSR

3 days ago

Quezon City, National Capital Region, Philippines Accion Labs Full time ₱300,000 - ₱360,000 per year

JRSS: Technical Support Professional-AMS

Common Title: TSR / CSR

  • With at least 3 Years working experience in Technical or Costumer Service Support
  • Associate, Diploma, or Bachelors degree in IT, CS, or related courses only
  • Resolve issues impacting IBM client business and play a key role in enhancing the client experience.
  • Lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact.
  • Direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Experience:

  • Technical support: 3 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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