Specialist, IT Support

3 days ago

Davao City, Davao, Philippines VXI Global Solutions Full time ₱500,000 - ₱1,000,000 per year

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities :

  • Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
  • Timely response based on priority of the problem
  • Ensures meeting the established objectives for the problem resolution priority
  • Determines the cause of the problem
  • Accesses the problemincident if it needs escalation
  • Escalates problemsincidents to appropriate group for further checking
  • Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
  • Creates documentation for problems resolved for future reference
  • Assists with problem determination when requested by other groups
  • Regularly checks helpdesk tickets and look for tickets assigned to them
  • Always gives update(s) on the status of incidentproblem
  • Documents all problem resolution for future reference
  • Checks email regularly

Education & Experience:

  • College graduate of any IT related courses
  • Preferrably with at least 1 to 2 years of work experience in the same field

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: Specialist, IT Support

Req Id: R25_04222

Posted At: Thu Aug :00:00 GMT+0000 (Coordinated Universal Time)

Customer Service | Information Systems

Full Time

Davao City, Philippines, 8000

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