CSR (Bilingual - Japanese)

2 days ago

Mandaluyong City, National Capital Region, Philippines AUMTREND PH INC Full time

Responsibilities:

  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.

Qualifications:

  • Bi-Lingual B1 English + B2 Japanese profile (For Non-Natives: N1 JLPT Certification required)
  • 1-4 yrs Call center experience

Benefits:

HMO coverage employee and dependents on day 1.

Job Type: Full-time

Pay: Up to Php125,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Mandaluyong: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Email Address:
  • Current and Expected salary
  • Notice Period:

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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