Reinsurance Credit Control Operations Specialist

Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is a brand of Marsh Philippines. Guy Carpenter is actively seeking qualified candidates for this role in Manila, through a new Guy Carpenter business division to be established within Marsh Philippines.

Reinsurance Credit Control Operations Specialist (Fiduciary)

We will rely on you to:

• Lead the issuance of statements, collection of receivables, and payment of payables to ensure the timely recovery of outstanding fiduciary balances.

• Manage personal cash processing and fiduciary targets, utilizing Key Performance Indicators (KPIs) to monitor accounts with advanced complexity and facilitate accurate reporting through the Client Support Services (CSS) Dashboard and other system tools.

• Managed assigned portfolio of Market/Client accounts, ensuring all deadlines and time-sensitive activities—such as cash allocation, brokerage and billing collections, and resolution of fiduciary exposures—are met within established parameters. This includes handling accounts with a high degree of complexity.

• Maintain regular, proactive communication with Market/Client contacts to resolve complex payment and collection issues efficiently.

• Analyze detailed collection and remittance data to support Request for Proposal (RFP) processes and identify sales opportunities.

• Lead initiatives to gather input for evolving the operational model at advanced organizational levels, driving process improvements through innovative technology solutions.

• Build and sustain strategic relationships with Brokers, Clients, and Markets to understand challenges, resolve queries, review working practices, and contribute to business growth.

• Facilitate strategic team meetings and activities to encourage the exchange of ideas, knowledge sharing, and collaborative problem-solving, fostering continuous team development and learning.

What you need to have: 

• Proven experience in credit control within the reinsurance sector.

• Demonstrated ability to effectively manage workload while balancing and managing the expectations of clients and stakeholders.  

• Strong skills in engaging, influencing, and negotiating professionally with clients, market contacts, and colleagues.  

• Excellent written and verbal communication and negotiation abilities.  

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

At Guy Carpenter, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.