O2C Credit and Collections Specialist
3 hours ago
At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Role Type Temporary (12 months)Reporting Line Credit and Collections Team LeadDuty Post Taguig (Hybrid)O2C Credit and Collections Specialist (Temporary)JoinJTI GBS Manilaas aCredit and Collections Specialist (Temporary – 12 months)and play a key role in shaping the future of ourOrder-to-Cash (O2C)operations. You'll manage credit and collection activities for JTI's global customers while helping todrive automation and process improvementsthat make O2C operations smarter, faster, and more efficient. If you're passionate aboutfinance, technology, and continuous improvement, and have experience with tools likePower Automate, RPA, or data visualization, this is your chance to make an impact in a truly global environment.What You'll DoProcess & Automation Excellence Identify process inefficiencies, design automation or digital workflows (e.g., through Power Automate or RPA solutions), and collaborate with internal teams to implement them. Lead or contribute to citizen development initiatives that drive continuous improvement and enhance service delivery.Support end-to-end collections operations Handle payment follow-ups and reconciliations for Distributor Partners (DP) and Key Accounts (KA) customers across wholesale, duty-free, and institutional channels.Ensure accurate SAP transactions Record payments promptly and correctly across all customer codes and sales channels, including Direct Sales Operations.Drive compliance and control Uphold JTI's Credit & Collection, AML, and Operating Guidelines, and execute J-SOX controls with precision.Support continuous improvement Identify opportunities to simplify workflows, enhance efficiency, and strengthen internal controls.Collaborate across teams Partner with finance, commercial, and operations teams to resolve issues, streamline processes, and deliver excellent service.What We're Looking For2–4 years of collections (preferred) or accounts receivable experience in a multinational or shared services environment.Experience in automation tools such as Power Automate, RPA, VBA, or similar platforms is a strong advantage.Strong proficiency in SAP and Microsoft Excel; knowledge of AR reconciliation and reporting processes.Excellent communication and interpersonal skills.Strong analytical thinking and problem-solving abilities.High attention to detail and sense of ownership.Ability to manage multiple priorities under tight deadlines.Amenable to work on a mid-shift schedule and proficient in English.Are you ready to join us? Build your success story at JTI. Apply nowNext StepsAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
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