AI & CX Operations Sr. Analyst

AI & CX Operations Sr. Analyst

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

You will operate at the critical intersection of Product, Technical Partnerships, and Go-to-Market (GTM) Operations, largely supporting the New Product Introduction (NPI) line of business. Your mission is to build a smarter operational engine for the company by designing AI-powered, human-driven processes that drive efficiency, deliver key insights, and accelerate growth.

What You'll Do

• Automate GTM Intelligence: Design, build, and maintain our core NPI GTM performance dashboards. Move beyond static reports by using AI to analyze complex datasets, surface predictive insights, and flag anomalies for leadership.
• Develop and deploy specialized AI agents to automate preliminary data analysis. These agents surface novel insights and outliers, enabling our team to focus on strategic interpretation and final decision-making in an AI-powered, human-driven workflow.
• Power Our Partner Ecosystem: Serve as the operational lead for our technical partners (ISVs). Develop AI-enhanced workflows to streamline partner onboarding, enablement, and performance analysis, making it seamless for them to succeed with us.
• Re-engineer Core Processes: Map, analyze, and overhaul key operational and customer experience (CX) workflows. Implement solutions using tools like Gemini and Claude to automate tasks like ticket classification, knowledge base summarization, and sentiment analysis.

What You'll Bring

• Proven experience in a GTM Operations, Revenue Operations, Data Intelligence, Sales Operations, or Product Operations role.

• Hands-on proficiency using AI tools to solve real business problems. You should be comfortable prompting, fine-tuning, and integrating models like Gemini or Claude and leveraging knowledge systems like Glean.

• Strong analytical and data modeling skills; you can find the signal in the noise.
• A process-oriented mindset with a demonstrated ability to map a complex workflow, find the bottleneck, and fix it.
• The ability to work independently and communicate clearly across technical and non-technical teams

To succeed in this role, you must have experience in:

• 3+ years of experience in sales process analytics, business operations, reporting, or consulting.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
• Proficient in Salesforce (navigation, reporting, and processes), database management, and developing structured reports/dashboards

Desired Qualifications:

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Forms, and integrations).
• Proficiency in AI tools such as OpenAI/ChatGPT, Claude, Gemini, and Glean AI
• Communication and Collaboration. Excellent communication and presentation skills, with experience in stakeholder management. Proven ability to influence and drive change across teams, balancing strategic thinking with operational execution.
• Project Management Skills. Strong organizational and project management skills, including process documentation and applying methodologies.
• Night Shift and Shifting Schedule: Flexible and adaptable; open to night shifts or shifting schedules in a hybrid work-from-home setup.
• Work set-up: Willing to work on a hybrid setup days in office per month, Cubao or Ortigas).

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we're not just selling solutions; we're enabling human connections. That's why we're the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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