Account Resolution Specialist

Work Setup: 100% Work Onsite

Work Schedule: Night Shift (Eastern Timezone)

Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110

Job Description

The role of the Account Resolution Specialistinvolves overseeing accounts receivable and minimizing the volume of accounts through the resolution of disputed and denied claims. Additionally, the Account Resolution Specialist will ensure precise payments in alignment with payer contracts.

Job Requirements:

• Review account balances and resolve accounts/invoices by partnering with insurance companies and/or patients.
• Expert in handling appeals and denials.
• Excellent English communication skills.
• Collaborate with various departments to gather necessary information in order to have claims reprocessed or resubmitted.
• Coordinate with Intake team and contracts team to determine accuracy of information loaded on patient accounts to avoid disputed or underpaid claims.
• Participate in end-of-month closing procedures

Other Requirements:

• Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the Health Insurance Portability and Accountability Act (HIPAA) at all times.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 80,000 PHP per illness.

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.