Contracts Management Coordinator

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential Duties
Operational

• Achieve agreed SLAs and KPIs in support of team goals

• Maximise contract billing

• Manage, Maintain and bill customers

• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.

• Work closely with Key stakeholders to ensure contracts are created and administered accurately
• Manually create Service and Lease contracts in Oracle, as and when required.
• Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA's
• Handles contract disputes for new and current customer to ensure accuracy with billing and align with signed contract.
• Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately
• Process Machine Collection Requests for customer using correct process and ensuring install base records are updated.
• Process Machine Relocation Request for customer using correct process and ensuring install base records are updated.

Customer Service

• To respond and resolve all customer issues and enquiries within the agreed SLA time frames

• Work with Accounts Receivables to resolve disputes and minimise aged debt issues

• Liaise with relevant key stakeholders to ensure contracts are effectively maintained

Qualifications
Essential

• Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
• Previous Industry Experience: customer centric, accurate data entry and strong analytical skills.
• Bachelor's Degree holder in any business-related discipline

Personal qualities:

• Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps