CSR Contracts Specialist

3 hours ago

Taguig, National Capital Region, Philippines Virtua Outsourcing Solutions Full time $35,000 - $40,000 per year

About the Role

Are you detail-oriented and process-driven? Join our team as a Renewals Specialist, managing a high volume of contract renewals for our valued customers. This in-office role is based in Bonifacio Global City (BGC), Taguig—a modern, master-planned business district in Metro Manila known for its vibrant atmosphere, world-class amenities, and dynamic corporate environment. You'll ensure seamless, timely contract renewals and support our global operations on Eastern Time.

What You'll Do

  • Manage and process contract renewals (under $2,700) totaling approximately $2M in annual recurring revenue.
  • Follow established renewal procedures to ensure contracts are completed on schedule.
  • Communicate with customers via email to confirm renewals and resolve basic inquiries.
  • Use Salesforce for tracking, record-keeping, and forecasting renewals.
  • Identify and escalate any renewal risks.
  • Process invoices, e-signatures, and minor contract changes efficiently.
  • Collaborate with Sales Operations and Finance for smooth contract handling.
  • Spot upsell opportunities and notify the sales team.
  • Maintain accurate data and adhere to security and compliance standards.
  • Contribute to process improvements for greater efficiency and retention.

What We're Looking For

  • Bachelor's degree in Business, Finance, or related field preferred.
  • 2+ years in customer success, contract renewals, sales support, or similar roles.
  • Proficient in Salesforce and automation tools like PlanHat.
  • Strong organizational skills to handle high volumes of contracts.
  • Excellent written communication skills.
  • Team player who works well with Sales Operations and Finance.
  • Detail-oriented with solid problem-solving abilities.
  • Knowledge of data privacy and compliance (e.g., GDPR) is a plus.
  • Experience in global operations or working across time zones is an advantage.

Bonus Points

  • Experience in SaaS or software licensing renewals.
  • Background in remote or outsourced work environments.
  • Adaptability to a fast-paced, evolving business.

If you're ready to join a collaborative team in BGC and play a key role in our contract renewal success, we'd love to hear from you

Apply now and help us deliver seamless renewal experiences

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Promotion to permanent employee

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer success: 2 years (Required)
  • Salesforce: 2 years (Required)
  • SaaS: 1 year (Required)

Work Location: In person

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