Team Leader

1 week ago

Manila, National Capital Region, Philippines Viventis Search Asia Full time ₱1,500,000 - ₱2,500,000 per year

Summary:

To supervise and implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships across the organization to further the sub-function's goals.

The Commercial Client Operations (CCO) plays a pivotal role in providing an array of services that enable us to care for the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within prescribed timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research

Work set up : WFH

General Responsibilities:

  • People development.
    Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development
  • Risk Management.
    Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as necessary
  • Ambassador of Culture and Values.
    Upholding the company's mission and vision by embodying excellence and doing the right thing; Advocate for customers and teams by helping them navigate through change
  • Operational Performance.
    Provides and conducts periodic performance review to the Sr. Unit Manager and up by analyzing performance/business trends and results
  • Process Improvement.
    Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
  • Organizational Collaboration.
    Maintains strong and collaborative partnerships across the organization, including Workforce, Operations, Enterprise Operations, Operations Support and Functional Support to positively influence service delivery and customer satisfaction
  • Operational Routines.
    Delivers people leader-related tasks such as but not limited to volume projection, capacity planning, approval of time records, schedule adherence, associate movements, regularization, etc; Inspects data accuracy on team reporting (i.e. DID, HR roster, etc) Other job-related duties that may be assigned from time to time

Basic Qualifications:

  • Two (2) years college level education or equivalent work experience
  • Total of 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Analytical skills for decision-making and performance evaluation
  • Communication skills for written and verbal business correspondences
  • People management skills, including team coaching and collaboration
  • Proficiency in Microsoft Office and Google Suite applications

Preferred Qualifications:

  • Two (2) years of leadership role experience in BPO industry

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines 892b998a-e6b3-4a0d-b85e-f21b4d1999d2 Full time ₱30,000 - ₱35,000 per year

    Job Description: Team Leader – Healthcare AccountSalary Range: PHP 30,000 – 35,000Work Setup: Local AccountPosition OverviewWe are seeking a highly skilled Team Leader to oversee daily operations for our Healthcare account. The ideal candidate has strong leadership capabilities, proven BPO experience, and a solid understanding of healthcare processes....

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Functional Overview:The Team Leader is responsible for managing the daily operations and performance of the assigned team. This role involves overseeing tasks, monitoring productivity, and ensuring operational efficiency while fostering a collaborative and goal-driven work environment. The Team Leader also serves as the main point of contact between the team...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for providing oversight of the day-to-day operations of assignedcustomer program(s) during a designated shift. This position will assist management with customerescalations and monitoring of critical processes. The Team Leader is responsible for coaching anddeveloping their assigned team. This position is responsible for...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Full time ₱30,000 - ₱60,000 per year

    The Team Leader is responsible for providing oversight of the day-to-day operations of assignedcustomer program(s) during a designated shift. This position will assist management with customerescalations and monitoring of critical processes. The Team Leader is responsible for coaching anddeveloping their assigned team. This position is responsible for...

  • Assistant Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱1,200,000 - ₱2,400,000 per year

    493392Manila, Metro Manila, PhilippinesFull-timeAt Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including...

  • BPO Healthcare Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱45,000 - ₱50,000 per year

    HIRING: Healthcare Team Leader (BPO)Location: Onsite – QC BridgetowneSchedule: Night ShiftSalary: Php 45,000–50,000Start Date: ASAPWe are looking for an experienced Healthcare Team Leader to join our growing team. The ideal candidate must have solid experience handling US Healthcare accounts in a BPO setting.Qualifications:3–4 years of experience as a...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Offshore Business Processing Full time ₱1,920,000 - ₱2,160,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

  • Tele-Marketer Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Mocasa - Pay Later Anywhere Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Tele-Marketer Team LeaderLocation: Makati City, PhilippinesJob Type: Full-TimeKey ResponsibilitiesTeam Leadership & Performance Management:Coaching & Development:Operational Management:Target Achievement & Reporting:Quality & Compliance:QualificationsAt least 25 years of age.Bachelor's/College Degree in Business, Marketing, or a related...

  • inventory team leader

    2 weeks ago

    Manila, National Capital Region, Philippines Converge ICT Solutions, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    COMPANY DESCRIPTION The fastest-growing fixed broadband service provider in the Philippines.Converge ICT is engaged in the business of providing Information and communication services and solutions. We provides high-speed fiber optic internet services and other digital consumer-centric services.DESIGNATION : INVENTORY TEAM LEADER RESPONSIBILITIES Leaders...

  • Team Leader- Housekeeping

    2 weeks ago

    Manila, National Capital Region, Philippines Grand Hyatt Full time ₱40,000 - ₱80,000 per year

    Organization- Grand Hyatt ManilaSummaryGrand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do.We are seeking a dynamicTeam Leader - Housekeepingwho will ensure that all areas of the hotel are...