Assistant Team Leader

2 weeks ago

Manila, National Capital Region, Philippines Recoveriescorp Full time ₱1,200,000 - ₱2,400,000 per year

  • 493392

  • Manila, Metro Manila, Philippines

  • Full-time

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance, Energy, and Insurance.

We're looking for an Assistant Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel.

Key Responsibilities

  • Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs

  • Monitor and improve customer satisfaction and quality metrics

  • Provide regular feedback to team members, highlighting both achievements and areas for growth

  • Foster a motivating and engaging team culture through recognition and incentive programs

  • Collaborate with HR to ensure proper staffing and workforce planning

  • Partner with clients and internal stakeholders to provide updates on team performance and progress

  • Support recruitment efforts by participating in interviews and onboarding of new team members

  • Prepare and present staff performance and productivity reports to leadership

Minimum Qualifications

  • Bachelor's Degree in any field (or equivalent work experience)

  • At least 1 year of experience as a Assistant Team Leader/Team Leader in a customer service or BPO environment

  • Proven ability to motivate and develop people while driving results

  • Excellent communication, organizational, and problem-solving skills

  • Willingness and ability to work in shifting schedules, depending on business needs

What We Offer:

  • Competitive salary

  • HMO coverage starting Day 1

  • Group life insurance

  • Performance incentives

  • Mental health helpline

  • Health and wellness initiatives to support your well-being

  • Access to learning & development programs to fuel your professional growth

  • A supportive environment where you can command your own career in a growing, innovative company

Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Full time ₱30,000 - ₱60,000 per year

    The Team Leader is responsible for providing oversight of the day-to-day operations of assignedcustomer program(s) during a designated shift. This position will assist management with customerescalations and monitoring of critical processes. The Team Leader is responsible for coaching anddeveloping their assigned team. This position is responsible for...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for providing oversight of the day-to-day operations of assignedcustomer program(s) during a designated shift. This position will assist management with customerescalations and monitoring of critical processes. The Team Leader is responsible for coaching anddeveloping their assigned team. This position is responsible for...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines 892b998a-e6b3-4a0d-b85e-f21b4d1999d2 Full time ₱30,000 - ₱35,000 per year

    Job Description: Team Leader – Healthcare AccountSalary Range: PHP 30,000 – 35,000Work Setup: Local AccountPosition OverviewWe are seeking a highly skilled Team Leader to oversee daily operations for our Healthcare account. The ideal candidate has strong leadership capabilities, proven BPO experience, and a solid understanding of healthcare processes....

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    Functional Overview:The Team Leader is responsible for managing the daily operations and performance of the assigned team. This role involves overseeing tasks, monitoring productivity, and ensuring operational efficiency while fostering a collaborative and goal-driven work environment. The Team Leader also serves as the main point of contact between the team...

  • Team Leader- Housekeeping

    2 weeks ago

    Manila, National Capital Region, Philippines Grand Hyatt Full time ₱40,000 - ₱80,000 per year

    Organization- Grand Hyatt ManilaSummaryGrand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do.We are seeking a dynamicTeam Leader - Housekeepingwho will ensure that all areas of the hotel are...

  • Accounting Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines 1220 PACIFIC GRAND TOWER CORPORATION Full time ₱384,000 per year

    The Accounting Team Leader supports the Finance Department by coordinating daily accounting activities, guiding the accounting staff, reviewing transactions, and ensuring timely and accurate submission of reports. The role assists in implementing accounting policies, monitoring compliance, and maintaining organized financial records.PRIMARY DUTIES AND...

  • inventory team leader

    2 weeks ago

    Manila, National Capital Region, Philippines Converge ICT Solutions, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    COMPANY DESCRIPTION The fastest-growing fixed broadband service provider in the Philippines.Converge ICT is engaged in the business of providing Information and communication services and solutions. We provides high-speed fiber optic internet services and other digital consumer-centric services.DESIGNATION : INVENTORY TEAM LEADER RESPONSIBILITIES Leaders...

  • BPO Healthcare Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱45,000 - ₱50,000 per year

    HIRING: Healthcare Team Leader (BPO)Location: Onsite – QC BridgetowneSchedule: Night ShiftSalary: Php 45,000–50,000Start Date: ASAPWe are looking for an experienced Healthcare Team Leader to join our growing team. The ideal candidate must have solid experience handling US Healthcare accounts in a BPO setting.Qualifications:3–4 years of experience as a...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time ₱1,500,000 - ₱2,500,000 per year

    Summary:To supervise and implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for supervising a team of professionals and drive improvements in call skills and customer experience through regular interaction in order to achieve individual and group targets. To maintain partnerships across the...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Offshore Business Processing Full time ₱1,920,000 - ₱2,160,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...