Customer Support Specialist

2 days ago

Makati City, National Capital Region, Philippines B2BE GSS Sdn Bhd Full time $40,000 - $60,000 per year

Description:

Looking for an exciting opportunity to work in a fast-paced environment delivering software solutions into a global environment? B2BE, a global IT consulting and software business with its PH office based in Makati, Philippines, is currently recruiting for a Service Support Analyst.

The Service Support Analyst's role is to facilitate and support SLA's defined by the business with the customer. The role is pivotal, as it is empowered to manage and resolve technical support-based queries directly or through the secondary tier teams.

Purpose of the Role:

To ensure the delivery of exceptional customer service and support across the B2BE global business, ensuring internal and external SLA requirements are achieved and met.

Requirements:

  • Degree in Computer Science/Information Technology or equivalent. Fresh graduates are encouraged to apply.
  • Ability to focus and think creatively, including a demonstrable capacity to proactively identify and respond to customers' needs or queries
  • Excellent interpersonal and communication skills, both written and verbal (English)
  • Ability to efficiently multi-task and be self-motivated while working with others
  • Strong analytical, problem-solving, and resolution capabilities
  • Solid understanding of business processes
  • Project management and organization skills
  • Experience in customer or technical support role will be an advantage
  • Able to work in shift environment, holidays and weekends

Key Responsibilities:

  • Provide timely and effective support to customers, ensuring high satisfaction levels.
  • Communicate clearly and professionally with both internal teams and external customers.
  • Proactively identify and resolve customer issues to maintain and enhance customer relationships.
  • Maintain accurate records of customer interactions and support activities.
  • Collaborate with team members to ensure SLA targets are consistently met.

If you're a self-starter, highly motivated, and want to work in an IT support environment delivering excellent customer services globally, we are looking for you.

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