Customer Service Manager

4 weeks ago

Philippines Lennor Group Full time

Overview

Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is partnering with a freight forwarding and logistics company in their search for a Customer Service Manager based on Roxas Boulevard.

Salary Range : Open

Work Setup : Onsite

Shift Schedule : Day Shift

Location : Roxas Boulevard

Responsibilities
  • Operational Management: Handle the full shipping lifecycle, from providing pricing and schedules to confirming bookings and reserving slots.
  • Monitor and update shipments, tracking cargo status, and updating clients on changes to details such as PO numbers, ship dates, weight, free time, pricing, GOH setup, etc.
  • Ensure data accuracy by entering and updating shipment information in the system promptly and accurately for other departments.
  • Minimize cancellations by following up on customer shipping plans to reduce cancellations and optimize company space.
  • Team and Management Leadership: Lead a team of 4-5 people and oversee their performance.
  • Ensure efficiency by ensuring team members work accurately and efficiently.
  • Conduct performance reviews, provide regular feedback, and develop training programs for new and existing staff.
  • Manage allocations, co-managing and reporting on allocation usage to senior management and global teams.
  • Customer and Client Support: Provide outstanding service, addressing customer inquiries and providing timely solutions.
  • Resolve issues and handle escalations from clients to ensure satisfaction.
  • Maintain relationships with key accounts to meet their needs.
  • Cross-functional Collaboration: Support other departments and collaborate with other teams to ensure smooth and efficient operations.
  • Complete additional tasks and projects as assigned by directors or upper management.
What we’re looking for
  • Bachelor’s degree in foreign trade, international economics, maritime transport, or related fields.
  • Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry.
  • Expert in Cargowise, ERP or related platform in Logistics industry.
  • Deep knowledge in TP trade is an advantage.
  • Proficiency in English (listening, speaking, reading, and writing).
  • Strong leadership and team management skills.
  • Excellent problem-solving, communication, negotiation, and presentation skills.
  • Good at stakeholder management.
  • High level of responsibility and ability to work under pressure.
  • Service-minded, detail-oriented, hard-working, and positive thinking.

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

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