Billing Coordinator

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity
Reporting to the Billing Operations Manager, the Billing Coordinator is an integral role in ensuring Billing accuracy. He/She brings good customer service, problem solving, and business partner skills to work with Sales, our Billing Specialists, and other key stakeholders to ensure order processing and related billing functions deliver to our billing KPIs and internal metrics. You are also a great team player who thrives on continuous improvement. Integrations are a way of life at OpenText, so you embrace change in your everyday approach with your work and others in delivering on our Billing mandate.

You Are Great At

• Process orders and complete invoicing to meet /exceed billing targets, which requires accurate interpretation of legal agreements of varying complexity and ensuring PO's meet the standards for your orders.
• Ensure all Revenue Recognition criteria have been met to ensure the order can be 'booked.'
• Troubleshoot and resolve order management and billing issues to support meeting cash collection targets.
• Responsible for effectively managing internal customer/stakeholder inquiries on billing processes, internal controls, and policies.
• Responsible to follow all internal controls and policies related to order processing and billing to protect OpenText's brand.
• Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals.
• Deliver on other priorities as assigned to execute the Billing delivery excellence mandate.

What It Takes

• University / College education in a relevant discipline (Finance & Accounting considered to be an asset)
• Minimum 2+ years' experience in the relevant environment; global billing experience in the software services, or high-tech industry or relevant education
• Good customer service experience
• Good working knowledge of billing systems and Microsoft products. Knowledge of SAP and Salesforce Lightning would be an advantage
• Good working knowledge of accounting principles
• Working knowledge reviewing legal agreements is an asset
• Detail and results-oriented, with an ability to work under pressure to meet tight timelines
• Strong oral and written communication skills to present information logically and concisely; multi-lingual skills an asset
• Self-starter as well as great teamwork abilities
• Demonstrated ability to embrace change and willing to learn to ensure best billing practices are a way of life on the team.
• Very strong organizational skills

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.