Senior Team Lead

4 days ago

Ayala Alabang, National Capital Region, Philippines Gear Inc Full time $80,000 - $120,000 per year

Job description:

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.

RESPONSIBILITIES

  • Lead, coach, and mentor multiple Team Leads and their AR specialists.
  • Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
  • Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
  • Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
  • Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
  • Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
  • Support the rollout of new tools, documentation practices, and training initiatives.
  • Ensure that team KPIs such as Call per hour target, productive hours and accuracy.
  • Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
  • Be approachable and available to team members, promoting open communication and support.
  • Promote a culture of collaboration, accountability, and continuous learning.

JOB REQUIREMENTS

  • Bachelor's degree or equivalent work experience
  • Fluent in English (C1 level or above), with strong communication and leadership skills.
  • Minimum 2–3 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role.
  • In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
  • Strong analytical, decision-making, and problem-solving skills.
  • Comfortable using billing systems, claim portals, and productivity monitoring tools.
  • Ability to thrive in a fast-paced, client-driven environment.

CORE COMPETENCIES

Leadership & Team Development:

  • Mentors Team Leads and promotes a culture of accountability, engagement, and high performance.
  • Promotes a supportive environment through open communication, empathy, and positive reinforcement.
  • Stays ahead of industry updates and translates them into actionable team changes.

Operational Management:

  • Oversees SLA adherence, shrinkage control, and team productivity to meet revenue cycle goals.
  • Fosters strong cross-functional collaboration with QA, Training, and Client Services.
  • Leads client-facing initiatives, resolves escalations, and ensures timely follow-up.

Data-Driven Decision Making:

  • Uses data to identify trends, prioritize process improvements, and report operational performance.

Healthcare AR Expertise:

  • Deep understanding of billing processes, AR workflows, payer behavior, and regulatory frameworks.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Healthcare AR: 2 years (Preferred)
  • Leadership: 1 year (Preferred)

Work Location: In person

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