Senior Team Lead

5 days ago

Ayala Alabang, National Capital Region, Philippines Gear Inc Full time $80,000 - $120,000 per year

Job description:

The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.

RESPONSIBILITIES

  • Lead, coach, and mentor multiple Team Leads and their AR specialists.
  • Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.
  • Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.
  • Monitor roster adherence, shrinkage, and floor coverage to ensure staffing efficiency.
  • Participate in calibration sessions and collaborate with stakeholders to drive process consistency and best practices.
  • Use operational reports and dashboards to analyze productivity, identify gaps, and implement improvement plans.
  • Support the rollout of new tools, documentation practices, and training initiatives.
  • Ensure that team KPIs such as Call per hour target, productive hours and accuracy.
  • Prepare performance and trend reports to share with clients or leadership, including recommendations for continuous improvement.
  • Be approachable and available to team members, promoting open communication and support.
  • Promote a culture of collaboration, accountability, and continuous learning.

JOB REQUIREMENTS

  • Bachelor's degree or equivalent work experience
  • Fluent in English (C1 level or above), with strong communication and leadership skills.
  • Minimum 2–3 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1 year in a leadership role.
  • In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
  • Strong analytical, decision-making, and problem-solving skills.
  • Comfortable using billing systems, claim portals, and productivity monitoring tools.
  • Ability to thrive in a fast-paced, client-driven environment.

CORE COMPETENCIES

Leadership & Team Development:

  • Mentors Team Leads and promotes a culture of accountability, engagement, and high performance.
  • Promotes a supportive environment through open communication, empathy, and positive reinforcement.
  • Stays ahead of industry updates and translates them into actionable team changes.

Operational Management:

  • Oversees SLA adherence, shrinkage control, and team productivity to meet revenue cycle goals.
  • Fosters strong cross-functional collaboration with QA, Training, and Client Services.
  • Leads client-facing initiatives, resolves escalations, and ensures timely follow-up.

Data-Driven Decision Making:

  • Uses data to identify trends, prioritize process improvements, and report operational performance.

Healthcare AR Expertise:

  • Deep understanding of billing processes, AR workflows, payer behavior, and regulatory frameworks.

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Healthcare AR: 2 years (Preferred)
  • Leadership: 1 year (Preferred)

Work Location: In person

  • IT Senior Support Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Yitro Global Full time ₱1,500,000 - ₱2,500,000 per year

    Summary:We are seeking an experienced IT Senior Support Team Lead to manage a team of L3 IT support professionals. This role focuses on overseeing daily support operations, ensuring timely resolution of complex technical issues, and delivering excellent customer service. The ideal candidate will have strong leadership skills, technical expertise, and...

  • Senior Team Lead, Medical AR

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time $90,000 - $120,000 per year

    About the job Senior Team Lead, Medical AR & Denial ManagementThe Senior Team Lead (STL) is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.RESPONSIBILITIESLead,...

  • SOC Team Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Amkor Worldwide Services LLC-ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the SOC Team Lead, you will play a critical role in leading and managing a team of security analysts responsible for proactively monitoring, detecting, and responding to security incidents for our global client base. In this full-time, on-site position based in Alabang Muntinlupa City, Metro Manila, you will be a key member of our Security...

  • Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Team Lead – US Mortgage Loan Processing Location: Ayala Alabang, Muntinlupa City Schedule: Night Shift | Full-time Your Role as Team LeadLead a high-performing team of mortgage loan processors supporting US-based clients. You'll be responsible for driving operational excellence, mentoring processors, and ensuring compliance and efficiency across the loan...

  • Senior Category Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Concepcion Durables, Inc. Full time ₱2,500,000 - ₱6,000,000 per year

    The Senior Category Lead is more than a strategist — they are a builder of solutions that strengthen Filipino homes, livelihoods, and futures. Leading the end-to-end strategy, performance, and innovation pipeline for the company's most strategic categories, this role drives growth not just in numbers, but in impact.Owning the entire product lifecycle —...

  • Senior Category Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Concepcion Durables Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    The Senior Category Leadis more than a strategist — they are a builder of solutions that strengthen Filipino homes, livelihoods, and futures. Leading the end-to-end strategy, performance, and innovation pipeline for the company's most strategic categories, this role drives growth not just in numbers, but in impact.Owning the entire product lifecycle —...

  • Senior Team Lead, Medical Billing

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time $60,000 - $80,000 per year

    RESPONSIBILITIESLead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.Monitor...

  • Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time

    Introduction Gear Inc. is seeking a Team Lead for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change. Responsibility Manage, inspire, and mentor a group of Process Support Associates (PSA).Hold regular team meetings, evaluate performance, and offer helpful...

  • BPO Team Lead

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Moder Solutions Inc. is hiring Team Leaders Alabang, Muntinlupa CityWork Setup: 100% OnsiteShift: Night Shift (9pm to 6am)Start Date: November 11About the RoleModer Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang.We're looking for a strong BPO leader with a background in billing and collections,...

  • Operations Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Platserv PH Full time ₱900,000 - ₱1,200,000 per year

    Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).We have plans to expand to 500+ employees over the next 3 years.We are...