IT Senior Support Team Lead

5 days ago

Ayala Alabang, National Capital Region, Philippines Yitro Global Full time ₱1,500,000 - ₱2,500,000 per year

Summary:

We are seeking an experienced IT Senior Support Team Lead to manage a team of L3 IT support professionals. This role focuses on overseeing daily support operations, ensuring timely resolution of complex technical issues, and delivering excellent customer service. The ideal candidate will have strong leadership skills, technical expertise, and experience working in global, cross-functional environments.

Key Responsibilities:

  • Lead, mentor, and manage L3 IT support team operations.
  • Oversee ticket management via ITSM tools (ServiceNow preferred).
  • Provide hands-on support for escalated technical issues.
  • Drive process improvements to enhance team productivity.
  • Collaborate with global IT teams and third-party vendors.
  • Ensure exceptional customer service and stakeholder satisfaction.
  • Handle performance management, training, and team development.

Requirements:

  • Bachelor's degree in IT or related field (or equivalent experience).
  • 5–7 years of IT support experience, including leadership roles.
  • Proficiency in ITSM tools; ServiceNow experience preferred.
  • Background in supporting US-based clients, healthcare industry a plus.
  • Strong technical, communication, and problem-solving skills.
  • IT certifications (ITIL, CompTIA A+, MCP) are a plus.

  • Senior Support Technician

    1 week ago

    Ayala Alabang, National Capital Region, Philippines First Focus IT Full time ₱1,200,000 - ₱2,400,000 per year

    First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We have just started the search for...

  • Senior Team Lead, Medical AR

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time $90,000 - $120,000 per year

    About the job Senior Team Lead, Medical AR & Denial ManagementThe Senior Team Lead (STL) is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.RESPONSIBILITIESLead,...

  • Senior Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc Full time $80,000 - $120,000 per year

    Job description:The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between operations, quality, training, and client-facing functions.RESPONSIBILITIESLead, coach, and mentor multiple Team Leads and their AR...

  • Order Support Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLOUTIONS Full time ₱900,000 - ₱1,200,000 per year

    About the job Order Support Team LeadUnleash Your Talents with UsHi there, our future Order Support Team Lead Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance,...

  • Order Support Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines Integrated OS Full time ₱900,000 - ₱1,200,000 per year

    Unleash Your Talents with UsHi there, our futureOrder Support Team LeadHappy to seeYOUhere.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology,...

  • Order Support Team Lead

    3 days ago

    Ayala Alabang, National Capital Region, Philippines INTEGRATED OFFICE SOLUTIONS Full time ₱900,000 - ₱1,200,000 per year

    Unleash Your Talents with UsHi there, our future Order Support Team Lead Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...

  • SOC Team Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Amkor Worldwide Services LLC-ROHQ Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the SOC Team Lead, you will play a critical role in leading and managing a team of security analysts responsible for proactively monitoring, detecting, and responding to security incidents for our global client base. In this full-time, on-site position based in Alabang Muntinlupa City, Metro Manila, you will be a key member of our Security...

  • Team Lead

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Moder Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Team Lead – US Mortgage Loan Processing Location: Ayala Alabang, Muntinlupa City Schedule: Night Shift | Full-time Your Role as Team LeadLead a high-performing team of mortgage loan processors supporting US-based clients. You'll be responsible for driving operational excellence, mentoring processors, and ensuring compliance and efficiency across the loan...

  • Agile Delivery Lead

    1 week ago

    Ayala Alabang, National Capital Region, Philippines First Focus IT Full time ₱1,200,000 - ₱2,400,000 per year

    First Focus is Australia's best Managed Service Provider (MSP), with a team of over 280 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We have just started the search for...

  • Senior Team Lead, Medical Billing

    5 days ago

    Ayala Alabang, National Capital Region, Philippines Gear Inc. Full time $60,000 - $80,000 per year

    RESPONSIBILITIESLead, coach, and mentor multiple Team Leads and their AR specialists.Conduct regular touchpoints, performance reviews, and one-on-one check-ins to guide development and reinforce process standards.Collaborate with the QA/Training team to ensure new process updates, payer guidelines, or regulatory changes are cascaded effectively.Monitor...