Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines Magsaysay Shipping & Logistics Full time ₱250,000 - ₱600,000 per year

GENERAL JOB ROLE AND RESPONSIBILITIES

  • The Customer Service Representative will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

DUTIES AND RESPONSIBILITIES

  • Respond promptly to customer inquiries through various channels.
  • Investigate and resolve customer problems, ensuring customer satisfaction.
  • Assist customers in placing orders, modifying orders, and tracking order status.
  • Provide information about products, services, and company policies.
  • Conduct regular service performance reviews with top customers, focusing on pickup/delivery timeliness and document returns.
  • Measure and track customer satisfaction through surveys and feedback.
  • Keep detailed records of customer interactions, transactions, comments, and complaints
  • Resolve issues related to order discrepancies, shipping, and returns.
  • Ensure that all customer bookings are recorded in the system on the same day of booking acceptance.
  • Ensure that all orders have required documents and all required shipment details are accurate during system encoding.
  • Collaborate with relevant departments to ensure accurate and timely order fulfillment.
  • Escalate operational issues and complex customer concerns to immediate superior or relevant departments for resolution

JOB QUALIFICATIONS

  • Bachelor's degree in business, Communication, or a related field
  • Minimum of 3 years' experience in customer service or a related role

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱150,000 - ₱250,000 per year

    We're Hiring: Customer Service Representative We are looking for a dedicated and enthusiastic Customer Service Representative to join our team in Manila. The ideal candidate will have excellent communication skills, a strong customer-focused attitude, and the ability to resolve issues efficiently. You will play a vital role in enhancing customer...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines My Uniware Collections Inc. Full time ₱180,000 - ₱300,000 per year

    A customer service representative in an e-commerce company is responsible for providing high-quality customer support to customers who are shopping or have shopped on the company's online store. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving skills and a customer-centric approach. The job...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱104,000 - ₱130,878 per year

     Now Hiring: Customer Service Representative Are you a great communicator with a passion for helping others? Ready to start or grow your career in a dynamic, fast-paced environment? This could be your next big opportunityWe're on the lookout for Customer Service Representatives who will: Handle customer inquiries via phone, email, or chat Provide...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines PureWay Compliance, Inc Full time ₱900,000 - ₱1,200,000 per year

    About the CompanyPureWay Compliance, Inc. is a U.S.-based medical waste management and compliance company that helps healthcare providers nationwide stay safe, compliant, and environmentally responsible. We are looking for a skilled and motivated Customer Service Representative to join our growing team. Job DescriptionAs a Customer Service Representative,...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines iConnect Convergence Inc. Full time ₱150,000 - ₱250,000 per year

    Company DescriptioniConnect Convergence Inc. (iCONN), established in 2013, is a fully owned subsidiary of ABS-CBN Corporation, dedicated to providing exceptional customer service and relationship management. With over 10 years of experience, iCONN has expanded its services to non-ABS-CBN clients, offering innovative Customer Experience solutions globally....

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Open Access Full time ₱150,000 - ₱300,000 per year

    Open Access is hiring a Full time Customer Service Representative role in Ayala Center, NCR. Apply now to be part of our team.Job summary:Flexible hours availableCustomer Service Representative for Financial Tech Account w/ 20k sign-on bonusCustomer Support Associates — Financial ServicesEarn up to PHP 25,000/month for this position 19/F Robinsons Summit...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines GRATITUDE, INC. Full time ₱144,000 - ₱200,000 per year

    *ROLE: Customer Service Representative* Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAP*About the Role:* As a Customer Service Representative, you will be performing the following tasks on a daily:* Responsible for providing customer service support according to the scope of...

  • Customer Service representative

    7 days ago

    Manila, National Capital Region, Philippines Kels global ventures Full time ₱180,000 - ₱200,000 per year

    We are #hiring #CustomerService #Philippinesjob*ROLE: Customer Service Representative*Location: Cubao, Mandaluyong & Taguig, Manila Philippines. Salary: PHP 15,000Work Setup: Work-onsitePermanent JobStart Date: ASAPLanguage: English (Filipinos)Headcounts: 50*About the Role:* As a Customer Service Representative, you will be performing the following tasks on...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines Neksjob Ayala Full time ₱150,000 - ₱250,000 per year

    Neksjob Ayala is hiring a Full time Customer Service Representative role in Legazpi Village, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    Join our expanding Telco–Satellite team as a Customer Service Representative In this role, you will be the primary contact for customers, assisting them with inquiries, billing questions, and service-related concerns. Your responsibility is to deliver clear solutions while ensuring each client receives professional and efficient support.You'll work closely...