Customer Service Representative

1 day ago

Angeles City, Central Luzon, Philippines Paragon Global Offshoring Corp. Full time ₱25,000 - ₱300,000 per year

Customer Service Representative Role Responsibilities: Call/Scheduling Department representative's primary duty and responsibility is to ensure we obtain records by the due date and to build and maintain a great professional relationship with clients.

Duties Include:

  • Assisting with scheduling appointments, questions and concerns regarding the release of records.
  • Taking inbound and making outbound calls
  • Verifying data on initial call
  • Follow-up on requests
  • Routing work
  • Create letters, save and mail
  • Obtain the correct records
  • Update orders with clear detailed notes
  • Other duties as assigned

Skills and Requirements:

  • Excellent communication skills, both verbal and written
  • Strong phone etiquette and active listening abilities
  • Highly detail-oriented and organized
  • Tenacious and self-motivated
  • Proficient typing skills and high level of accuracy
  • Ability to work independently and manage multiple tasks simultaneously
  • Experience in a call center or BPO environment
  • Knowledge of worker's compensation is a plus

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Angeles 2009 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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