Manager - Compliance, Learning, Development and Communications

Manager - Compliance, Learning, Development and Communications

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

As a Manager working on Learning, Development and Communications, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance's program for the management of compliance related training and compliance professional development.

Responsibilities:

• Assist with the development of a sustainable Training governance program for the compliance organization
• Manage process for ensuring compliance trainings are delivered timely and to the correct audience
• Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team
• Support audits and exams as needed
• Provide/Develop program metrics and reporting
• Manage compliance officer training program, including any professional development requirements and certification maintenance
  Serve as a culture carrier for a culture of risk awareness and accountability

Minimum Qualifications:

• 5+ years of experience in risk management within the financial services industry, specific expertise in compliance training governance and compliance risk management preferred
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
• Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred.
• Experience managing vendor relationships
• Understanding of risk management principles, frameworks, and regulatory requirements
• Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
• Willingness to think outside the box, ask questions and raise concerns
• Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives
• Experience designing and managing professional development programs preferred.
• Strong project management. communication, presentation, and interpersonal skills
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
  American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.