Operations Support Associate

5 days ago

Manila, National Capital Region, Philippines goFLUENT Full time $40,000 - $60,000 per year

About The Job
Are you a proactive problem-solver with strong analytical skills? Do you enjoy collaborating in a dynamic, fast-paced environment? If so, we want you on our
Operations Support Team
Why Join Us?
Unlike traditional BPO roles, this is a
strategic operations position
where you'll ensure a seamless learning experience for professionals worldwide. You'll work closely with trainers, managers, and learning consultants from different countries solving real-time issues and improving global learning solutions.

What You'll Do

  • Offer the learner, and trainers worldwide the best experience possible by providing support and being efficient in giving the solutions to concern or issues that arise on our learning portal.
  • Troubleshoot, diagnose, and resolve requests and issues via email, live chat, and phone.
  • Monitor lessons and internal tools 24/7.
  • Be an expert and ensure a smooth communication with our internal clients.
  • Support our learning consultants abroad during their offline hours or in case of emergency.

What We Are Looking For

  • One previous successful experience as a Customer/Technical Support
  • Bachelors/College Degree in any field
  • Internet savvy and proficient in MS Excel, Google Sheets, Google Docs, and Open Office
  • Process-oriented and have keen attention to detail
  • Impressive analytical and problem solving skills
  • Outstanding communication skills, both orally and written
  • Open to work onsite and on graveyard shift in Eastwood Libis, Quezon City

What We Offer

  • Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
  • Flexible work shift with 2 hours flexible time
  • Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
  • The opportunity to learn from top executives and visionaries in the learning and language market.
  • The experience of joining an innovative organization with an international, vibrant working environment.
  • Full on-boarding and fast ramp mentoring program leading candidate to success.
  • World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
  • Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:

goFLUENT, headquartered in Geneva, Switzerland, is the world's leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.

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