Operations Associate
5 days ago
We are looking for a reliable and resourceful Operations & Property Management Associate/Manager to oversee the daily operations of a portfolio of short-term rental properties. This role blends hands-on property management, guest services, administrative coordination, and light marketing/design. You will work closely with ownership and vendors to ensure our properties deliver an exceptional guest experience while running efficiently behind the scenes.
Key Responsibilities:
Property Management & Guest Relations
Oversee day-to-day management of short-term rental properties
Schedule and manage cleaners, maintenance staff, and contractors
Conduct quality checks (virtually or on-site) to ensure property readiness
Respond to guest inquiries, concerns, and reviews across Airbnb, VRBO, and other platforms
Ensure compliance with local short-term rental regulations
Operational Systems & Financial Oversight
Use OwnerRez to manage bookings, calendars, messaging automations, and guest records
Maintain and reconcile financial records using QuickBooks
Track expenses, generate financial reports, and assist with end-of-year documentation (P&L, 1099s)
Support the onboarding of new properties (listing setup, documentation, vendor coordination)
Marketing & Design Support
Assist in optimizing listing content, descriptions, and photography
Design simple marketing assets and branded guest materials using tools like Canva
Help implement upselling strategies, guest experience enhancements, or promotions
Administrative & Process Management
Maintain SOPs for operations, cleaning, maintenance, and guest communication
Track key performance metrics (occupancy, RevPAR, guest reviews, etc.)
Coordinate calendar availability and blackout dates across platforms
Experience using QuickBooks, Ownerrez, Airbnb/VRBO (familiarity with vacation rental platforms), design (for marketing)
Purely work-from-home
Night Shift (EST)
Weekly pay
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