Operations Support Associate

5 days ago

Manila, National Capital Region, Philippines PayFuture Full time ₱250,000 - ₱500,000 per year

The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client's complaints. The main goal is to act as a frontline and offers proactive assistance to the customer in a timely manner.

Requirements

  • Responding promptly to client inquiries
  • Communicating with clients through various channels
  • Acknowledging and resolving client's complaints
  • Possessing a thorough knowledge of our products
  • Documenting all client's interactions, transactions, comments and complaints according to standard operating procedures
  • Communicating and coordinating with colleagues as necessary
  • Escalating concerns through known escalation paths
  • Providing feedback on the efficiency of the client service process
  • Ensure client satisfaction and provide professional client support
  • Assist with merchant technical integration
  • Take an active part in the monitoring of day-to-day operations

You will be a good fit if you:

  • Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
  • Have Proven customer support experience or experience as a client service representative
  • At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
  • Have a track record of over-achieving quota
  • Have customer orientation and the ability to adapt/respond to different types of characters
  • Possess excellent communication and analytical skills
  • Have the ability to multi-task, prioritise, and manage time effectively
  • Are knowledgeable/proficient in using spreadsheets (preferred)
  • Strong e-commerce or PSP customer service background
  • Experience in using MS Office, G-Suite, Zendesk or similar tools
  • Genuine care for customers & clients
  • Outstanding written and verbal communication skills, email and chat etiquette
  • Proactive personality and self-motivated
  • Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment
  • Proven to be organized, methodical and rigorous
  • Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
  • Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
  • Willingness to work on shift schedules.

As a Valuable Payfuture Partner, you will:

  • Receive a competitive salary
  • Be enrolled on our Employee Share Option Scheme
  • Get the opportunity to be part of a rapidly growing business, providing an unrivalled opportunity to develop your skillset
  • Be part of a collaborative, values-led team that is working hard to revolutionise payments in emerging markets
  • Receive additional benefits as we grow

Our Hiring Process:

  • Our hiring process is designed to be agile and a candidate who's applying for the Operations Support Assocaite will go through the following steps:
  • We review applications to screen for a variety of criteria
  • A quick chat with one of our Recruiters to get to know you a little better
  • An assessment round
  • An interview with our Assistant Operations Manager, learning more about your technical and team experiences
  • We make you the Offer

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