Customer Success Executive

2 weeks ago

Manila, National Capital Region, Philippines 株式会社UKABU Full time ₱480,000 - ₱720,000 per year

Sales & Customer Success (Japanese Required / Manila Local Hire)


This position requires Japanese language ability (conversational or above).


Interviews will be conducted in Japanese.


日本語でのコミュニケーションが必要です(会話レベル以上)。面接は日本語で実施します。

Position

Sales & Customer Success Representative

Location

Manila, Philippines

About UKABU

UKABU is a Japan-based SaaS startup with a vision to empower people who engage with customers through technology.

We provide an AI-driven conversation support tool for sales and call centers, helping anyone deliver high-quality customer experiences.

With over 100 enterprise clients in Japan and rapid growth, we are now expanding overseas, starting with the Philippines.

Key Responsibilities

  • Drive new business development with call centers and large enterprises
  • Conduct product demos, present value, and lead negotiations
  • Support onboarding: configure talk scripts and FAQs, provide training
  • Promote adoption through regular check-ins and data-driven improvement proposals
  • Share customer feedback and insights

Requirements

  • Business-level English (client-facing, negotiations, presentations)
  • Conversational-level or higher Japanese (for internal and client communication)
  • 3+ years of experience in B2B sales or customer success
  • Ability to work independently and drive market entry as the first local member

Preferred Qualifications

  • Experience in call center / customer experience industry
  • SaaS / CRM / contact center system implementation experience
  • Leadership experience or aspiration to grow into a manager role

What We Offer

  • A pioneering role in UKABU's international expansion
  • Autonomy to build and grow the business in the Philippines
  • Career path to lead the local team in the future
  • Competitive local compensation package

Compensation & Employment

  • Salary Range: ₱40,000–₱60,000 per month (depending on experience and skills)
  • Employment Type: Permanent, Local Hire
  • Incentive Scheme: Commission and bonuses based on performance and adoption metrics

会社概要(日本語)

UKABUは、「顧客と会話する人をテクノロジーで支援する」ことをビジョンに掲げる日本発のSaaSスタートアップです。

営業やコールセンターにおける会話支援AIツールを開発・提供し、誰もが高品質な顧客対応を実現できる世界を目指しています。

創業5年で日本国内100社以上に導入され、今後はフィリピンを起点に海外展開を進めていきます。

応募条件(日本語)

  • ビジネスレベルの英語力(顧客対応・交渉が可能)
  • 日本語での会話・読み書きが可能であること(社内・顧客との連携に必須)
  • B2B営業またはカスタマーサクセス経験3年以上
  • 自律的に市場を開拓できる行動力

歓迎スキル

  • コールセンター/CX業界での経験
  • SaaS/CRM/コンタクトセンター関連システム導入経験
  • チームリード経験またはマネジメント志向

給与・雇用条件

  • 月給:₱40,000〜₱60,000(経験・スキルに応じて決定)
  • 雇用形態:現地正社員(Permanent, Local Hire)
  • インセンティブ制度あり

Selection Process / 選考フロー

  1. Application screening
  2. Interview (in Japanese)
  3. Final interview (Japan HQ)

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