Customer Success Manager

2 weeks ago

Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

Company Description

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Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing customer data to identify trends and opportunities, and working closely with other teams to resolve any issues. The Customer Success Manager will also work on creating strategies to improve customer satisfaction and retention rates.

Qualifications

  • Skills in Customer Satisfaction and Customer Retention
  • Strong Analytical Skills
  • Experience in Relationship Building and Customer Service
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Strong problem-solving skills
  • Experience in the technology or software industry is a plus
  • Bachelor's degree in Business, Marketing, or a related field

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