Logistics Team Lead

2 days ago

Robinsons Cyberscape Gamma by RL Commercial REIT Inc RCR Pasig Ortigas Center Pasig City Philippines Satellite Office Full time ₱30,000 - ₱60,000 per year


OVERVIEW:

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

The mission of the Logistics Department is to ensure fast, reliable and cost-effective delivery of our products to our customers while ensuring exceptional customer experience from start to finish.

Reporting to the Sr. Manager, Logistics, the Logistics Team Lead is responsible for leading the team in order entry, freight booking, inventory tracking, order delivery management, and facilitating returns and exchanges for customers.

You are organized, detail-oriented, love solving problems and passionate about customers.

DUTIES & RESPONSIBILITIES:

DAY TO DAY ADMINISTRATION (70%)

  • Process and dispatch orders to align with order ETAs provided to customers
  • Engage with logistics carriers for shipment quotes, monitor progress, and problem solve issues as they arise
  • Review carrier invoices for accuracy
  • Maintain organized physical and digital documentation for order fulfillment, distribution, pricing, and contractual obligations
  • Have proficiency in both Moe's and Sundays Logistics processes, to be able to support the team wherever needed based on workload priority throughout the week
  • Provide prompt and accurate responses on delivery inquiries with customer care and retail teams and troubleshoot issues as they arise

TEAM LEADERSHIP (30%)

  • Coach, mentor and develop team members
  • Support in analyzing team reporting, ensuring all members are aware of and meeting department metrics and KPIs
  • Assist in overseeing outbound and inter-company logistics operations (domestic and international)
  • Ensure carrier compliance with company policies and SLAs
  • Prioritize team tasks to meet required completion dates
  • Handle customer escalations to maintain an excellent delivery experience
  • Ensure team is coordinating and communicating delivery schedules with carriers
  • Work closely with carriers to ensure effective execution of goods transportation and final mile delivery

QUALIFICATIONS & REQUIREMENTS:

  • 2+ years of related Logistics/Supply Chain/Operations/Inventory/Distribution experience
  • Previous experience leading/coaching/training a team and demonstrated ability to get results
  • Experience with logistics and inventory software – ERP (SAP preferred) / WMS /TMS systems
  • Highly skilled in building relationships, influencing others, leading change, and developing talent.
  • Knowledge of continuous improvement methodology; experience identifying improvement opportunities and leading teams to complete projects
  • Effective communication and interpersonal skills with the ability to work collaboratively across functions and obtain necessary "buy in" from stakeholders
  • Must be able to multi-task in a fast-paced environment and prioritize duties to meet deadlines daily with limited supervision
  • Proven record of delivering results
  • Strong analytical and problem-solving skills
  • Excellent computer skills; Microsoft Office Excel and Word

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