We're Hiring- Quality Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines Planas chuliganas Full time ₱15,000 - ₱30,000 per year
About the Role

We're looking for a Quality Analyst who's ready to take the lead in driving excellence and continuous improvement across our operations. This is more than just a scoring role — we're seeking someone who can analyze trends, identify strengths and weaknesses, and recommend actionable solutions to elevate the overall quality performance of the site.

If you're keen on details, passionate about quality improvement, and eager to make a measurable impact, this is the perfect opportunity to grow your career while shaping a new and dynamic QA team.


What You'll Do
  • Lead the setup and structure of a QA team, establishing best practices and quality standards.
  • Conduct regular evaluations of interactions, tickets, or processes to ensure accuracy and compliance.
  • Analyze QA data to identify trends, strengths, and areas for improvement.
  • Create and implement action plans to address recurring quality issues.
  • Partner with Operations and Training teams to drive continuous improvement initiatives.
  • Provide coaching and feedback to improve agent and team performance.
  • Deliver timely and detailed QA reports with meaningful insights and recommendations.
  • Ensure consistent application of quality standards across the site.

What We're Looking For
  • Minimum 1 year of QA experience in a BPO setting (voice, non-voice, or blended).
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills.
  • Exceptional attention to detail — accuracy and thoroughness are key.
  • Ability to interpret data and translate it into actionable recommendations.
  • Experience in collaborating with cross-functional teams (Ops, Training, Workforce).
  • Self-motivated, proactive, and committed to improving performance outcomes.

What We Offer
  • Competitive salary package
  • Opportunity to lead and develop a new QA team
  • Career growth in a dynamic and supportive environment
  • Continuous learning and development opportunities
  • A culture that values initiative, ownership, and impact

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