Retail Loyalty Support Specialist

Total Number of Openings

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

About the Role

We have an exciting opportunity for a Retail Loyalty Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.

The Retail Loyalty Support Specialist delivers Level 2 support for the Albertson, Extramile Rewards, and Chevron Proprietary Loyalty Program as well as mobility enablement and support. This role encompasses onboarding/offboarding and master data maintenance of over 8,000 Chevron and Texaco stations, participating in the different retail programs, across the United States.

Responsibilities include, but are not limited to, the following:

• Documenting inquiries and issues up to resolution via Salesforce or ServiceNow systems
• Monitors, supports and takes appropriate action to resolve and/or escalate any issues related to:
  • Site participation, enablement, and redemption
  • Transaction discrepancy and inconsistencies
  • Point of Sale (POS) configuration and prompting issue
  • Loyalty Network outages and issues
  • Automated alerts
• Liaises with other Chevron groups and stakeholders to ensure contracts notices prior to site addition/removal to the program and systems
• Communicates dependency and functionality issues identified on the different applications/systems used in the loyalty network to their respective support team
• Provides site level and field loyalty support/escalation for all class of trade.
• Transactional volume and behavior, including data accuracy validation on program level
• Tracks loyalty program defects (POS functionality) and troubleshooting
• Loyalty master data maintenance
• Responsible for the maintenance of internal loyalty master list
• Responsible for site enablement/removal in the admin console and validation for site inclusion to the API to secure/remove automated connection to the loyalty network
• Updating of loyalty banners, site radius to nearest Albertson store, and market participation in aid of contract negotiations

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in business-related courses or equivalent degree
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift work schedule

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way ). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

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