Credit/Collection Specialist| Dayshift

2 weeks ago

Eastwood Metro Manila, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

  • HMO coverage for you and your family**

  • Yearly Kick Off Parties with major giveaways (like the car in 2023)

  • Get recognized through our 'Value Awards'

  • Grow your career - yes, we love to promote internally

  • Do meaningful work and collaborate with the best

  • 900 promotions given each year

  • 2,700+ leadership training courses 

SNAPCHAT OF THE ROLE

  • Attending to inbound and outbound calls from / to customers with overdue debt, to collect the overdue amount
  • Contributing to the performance of the collections team as a whole, collecting debt on all kinds of products offered by the client
  • Provide relevant information to customers about their account to help them avoid delinquency in future, and to ensure they are aware of their government entitlements, where relevant
  • Provide assistance and customer education against financial over-commitment
  • Provide excellent customer experience while collecting overdue debt
  • Uphold the client's standards of service delivery, dealing with each account in accordance with standard procedures, and in line with relevant regulations
  • Negotiate account resolution, payment arrangements and re-payment terms
  • Respond to customer queries involving overdue amounts on account and account billing cycle, initiating investigation where required and referring to the appropriate department/s
  • Retain customer loyalty while carrying out collections processes
  • Account Management Tracking: maintain and update customer accounts to sync payments made and update account status
  • Maintain composure in dealing with difficult customers, avoiding confrontation and working together with the customer toward a mutually beneficial outcome
  • Carrying out any other adhoc tasks that may be required from time to time

ATTRIBUTES OF A SUCCESSFUL CANDIDATE

  • At least 1 year of debt collection experience within the BPO industry
  • Experience with telco or energy products preferred
  • Ability to work in a fast-paced, target driven environment
  • Strong sense of urgency
  • Excellent negotiation and conflict resolution skills
  • Strong problem-solving skills
  • Results oriented
  • Some account management experience would be advantageous
  • Expert multitasker
  • Tech savvy

WHAT SUCCESS LOOKS LIKE

  • Collections performance meeting or exceeding target
  • Achievement of individual and team productivity and quality KPIs
  • High customer satisfaction
  • Consistent adherence to regulatory requirements

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever: Smart questions spark smart solutions.

  • Entrepreneurial Energy: Think like an owner. Solve like a founder.

  • Fast with Intent: We move fast and deliver real results.

  • Laugh and Learn: We don't take ourselves too seriously, just our results.

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