Technical Support Specialist

5 days ago

Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱600,000 per year

Key Responsibilities:

  • Provide technical product support to clients, ensuring timely and accurate resolution of issues.
  • Troubleshoot issues related to telco or helpdesk environments.
  • Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.
  • Collaborate with cross-functional teams to improve product knowledge and client experience.
  • Ensure customer satisfaction through professional and effective communication.

Qualifications:

  • At least 3 years BPO experience (technical support/helpdesk or telco account preferred).
  • Strong troubleshooting skills in a technical support environment.
  • Experience using ticketing systems like Salesforce or Certinia.
  • Demonstrated ability to communicate clearly and professionally in English.
  • Excellent organizational and problem-solving skills.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Application Question(s):

  • Do you have experience using ticketing systems like Salesforce or Certinia?

Experience:

  • BPO industry: 3 years (Required)
  • Technical support: 2 years (Preferred)

Work Location: In person

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