Technical Support Specialist

6 days ago

Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱600,000 per year

Key Responsibilities:

  • Provide technical product support to clients, ensuring timely and accurate resolution of issues.
  • Troubleshoot issues related to telco or helpdesk environments.
  • Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.
  • Collaborate with cross-functional teams to improve product knowledge and client experience.
  • Ensure customer satisfaction through professional and effective communication.

Qualifications:

  • At least 3 years BPO experience (technical support/helpdesk or telco account preferred).
  • Strong troubleshooting skills in a technical support environment.
  • Experience using ticketing systems like Salesforce or Certinia.
  • Demonstrated ability to communicate clearly and professionally in English.
  • Excellent organizational and problem-solving skills.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Application Question(s):

  • Do you have experience using ticketing systems like Salesforce or Certinia?

Experience:

  • BPO industry: 3 years (Required)
  • Technical support: 2 years (Preferred)

Work Location: In person

  • AppSheet Technical Support Specialist

    4 weeks ago

    Makati City, National Capital Region, Philippines RemoteVA Full time

    OverviewAre you a problem-solver with a knack for low-code/no-code platforms? RemoteVA PH is actively seeking a Technical Support Specialist with expertise in AppSheet to join our growing team If you're experienced in AppSheet development and enjoy supporting and troubleshooting smart business solutions, this is the perfect role for you.Job DescriptionAs an...

  • Customer Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Infotree Global Solutions Full time ₱600,000 per year

    Job Title:Customer Technical Support SpecialistOrganization:GCELocation:Makati, NCR, Philippines&Manila, NCR, Philippines)Employment Type:Full-time, PermanentSalary (Philippines):up to 600,000 PHP + 5% bonusPosition OverviewWe are seeking aCustomer Technical Support Specialistto join our global team. The successful candidate will provide expert technical...

  • Technical Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time $70,000 - $120,000 per year

    Job Description:We are seeking a Technical Support Specialist to join our dynamic IT team in AMTI. As a key player in our global support infrastructure, you will be responsible for providing top-notch technical support to end-users, ensuring seamless IT operations, and contributing to the efficiency of the organization's technology systems.Technical...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Global Brainforce Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the Project:Things are a little different here because we aren't just another company. There's more to Global BrainForce than our innovative technology and agile methodology. We are a Global BrainForce of talented, passionate developers – and together is what makes us who we are as a company.We care about what we are doing.We are looking for an...

  • IT Technical Support Engineer

    2 weeks ago

    Makati City, National Capital Region, Philippines Atram Full time ₱800,000 - ₱1,200,000 per year

    Role Summary: The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and...

  • IT Technical Support Specialist Technical

    4 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Holdings Limited Full time

    We area leading global SaaS company in smart mobility and telematics, serving over 2 million users across 23+ countries. We provide real-time vehicle tracking, fleet management, and data analytics to drive efficiency and safety. Currently, we are looking for an IT Technical Support Specialistto support our global business.Responsibilities:Troubleshoot...

  • Cybersecurity Cloud Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱1,200,000 - ₱3,600,000 per year

    Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Quandatics Inc. Full time ₱300,000 - ₱420,000 per year

    Quandatics Inc. is hiring a Full time Technical Support Specialist role in Quezon City, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonExpected salary: ₱25,000 - ₱35,000 per...

  • Technical Phone Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Rise Full time ₱300,000 - ₱600,000 per year

    The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers...

  • Technical Phone Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines RISE Full time ₱900,000 - ₱1,200,000 per year

    The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers...