Telecommunication Technical Support Specialist

Where Connection Meets Clarity in Every Call

Help keep the world connected through reliable, customer-first telecom support that truly makes a difference. Join a team that values your expertise and your time. In this role, you'll sharpen your skills in the fast-paced world of telecommunications while enjoying a balanced schedule that lets you focus on what matters most-inside and outside of work. Grow globally, live meaningfully, and make your mark.

Job Description

As a Telecommunication Technical Support Specialist, you'll deliver exceptional customer care through clear communication and expert troubleshooting. From resolving technical concerns to ensuring every customer feels valued and supported, you'll help maintain seamless service for one of Australia's trusted telecommunications providers.

Job Overview

Employment type: Full-time

Shift: Day Shift, Consecutive off

Work setup: Onsite, Makati

Salary: PHP 30,

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 6 months of NBN experience with TSR background in an Australian telco BPO account (mandatory)
• Bachelor's degree in any field, at least 2 years of college, or a 2-year technical/vocational/associate degree
• Excellent communication and interpersonal skills
• Self-motivated, proactive, and able to work independently
• Familiarity with CRM or related tools
• Adaptability to changing market conditions and customer needs
• Understanding of customer behavior and market trends
• Passion for customer service and commitment to continuous learning

Your Daily Tasks

• Foster positive customer relationships and rapport
• Respond to customer inquiries promptly and accurately
• Utilize CRM knowledge effectively
• Troubleshoot technical issues via phone, email, and chat
• Maintain strong knowledge of company products and services
• Provide clear and empathetic communication with every interaction
• Multi-task efficiently while maintaining accuracy
• Leverage NBN experience when applicable
• Document all customer concerns in the system
• Take on ad-hoc tasks as required

About the Client

Our client is a top-tier Australian telecommunications provider delivering fast, reliable, and customer-focused connectivity solutions. Through innovative technology and dedicated service, they help thousands of individuals and businesses stay connected every day-bridging communities and empowering modern communication with simplicity and trust.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra