Customer Care Specialist

Position Title:
Customer Care Specialist

Work Set Up:
Onsite

Schedule:
8:00 PM to 5:00 AM PH Time

Job Location:
Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:
We are seeking a Customer Care / Scheduling Coordinator to support daily administrative operations, staffing, and care coverage in a healthcare setting. The role involves managing schedules, coordinating with recruiters, ensuring employee compliance and documentation, supporting new hires, and maintaining 24/7 client care coverage. Ideal candidates are highly organized, detail-oriented, comfortable with technology and scheduling systems, and experienced in healthcare or customer service operations.

What You'll Do:

• Answer office phones professionally and represent the agency appropriately
• Manage employee and client documentation, including scanning, uploading, and filing records in ABS and Workbright.
• Create, review, and process new hire paperwork to ensure compliance with required checklists.
• Enter and maintain employee and client records in ABS within required timelines.
• Review daily schedules to address open shifts and ensure accuracy across scheduling systems.
• Utilize agency systems and tools (ABS2, , Workbright, BrightConnect, and others) to support business operations.
• Coordinate and support new hire orientation, including initial scheduling upon arrival.
• Collaborate with recruiters to review staffing needs, interview candidates, and maintain an active employee bench.
• Conduct initial calls with new hires, assist with performance coaching, and gather employee and client feedback.
• Monitor employee compliance with credentials, certifications, and regulatory requirements.
• Schedule staff for personal care, skilled care, and staffing engagements, ensuring adequate coverage and minimal overtime.
• Manage staff absences, emergency coverage, and on-call coordination to ensure 24/7 client coverage.
• Maintain consistency in staffing assignments and oversee care coverage standards.
• Track documentation such as visit notes, timesheets, workers' compensation records, and follow up on missing items.
• Support training, competency assessments, and proper onboarding of field staff under leadership guidance.
• Maintain client file security and track feedback related to service quality and staff performance.
• Perform additional administrative and operational duties as assigned.

What We're Looking For:

• High School Diploma required; Bachelor's degree preferred.
• MA, LPN, RN, EMT certification, or equivalent preferred but nonrequired
• At least 1 year of experience in customer care management or healthcare office administration.
• Knowledge of HIPAA and healthcare office regulations.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and internet-based systems.
• Strong organizational, planning, and time-management skills.
• Ability to manage high-volume scheduling and multitask effectively.

Why You'll Love Joining the CO Fam
At
Clark Outsourcing
, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal.
Our culture is unmatched
(seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:
Health and Welfare Benefits:
HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work:
Enjoy our in-office swimming pool (lowkey flex), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities:
We send at least 20 staff per year to visit our clients in the
US, UK, and Australia
, giving you international exposure and experience.

Leave Benefits:
Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks:
Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our
COol & flexible workplace.
Growth and Recognition:
Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing
Coaches
At CO, it's not just about work - it's about loving where you work. Ready to experience the
best workplace ever
? We can't wait to welcome you to the team