
Customer Care Specialist
2 days ago
Overall Function:
The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.
Responsibilities:
1. Order Processing:
- Efficiently process incoming customer orders via phone, email or online platforms.
- Verify order accuracy, product availability, pricing information and MOQ requirements.
- Coordinate with concerned departments to ensure timely order fulfillment.
2. Customer Inquiries:
- Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
- Provide detailed product information, pricing and minimum order quantities.
- Address and resolve customer concerns or issues in a timely and satisfactory manner.
3. Communication and Coordination:
- Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
- Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
- Work closely with account managers to understand specific customer requirements and preferences.
4. Documentation and Record-Keeping:
- Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
- Generate and review reports related to order status, customer feedback, and key performance indicators.
5. Customer Relationship Management:
- Build and maintain positive relationships with key B2B clients.
- Proactively engage with customers to gather feedback and identify areas for improvement.
- Identify opportunities for upselling or cross-selling based on customer needs.
6. Problem Resolution:
- Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
- Escalate complex issues to the appropriate department or management when necessary.
7. Product Knowledge:
- Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
- Provide product recommendations and solutions based on customer needs.
Qualifications:
- Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
- Experience: Previous experience in customer service, order processing, or a related field is an asset.
- Communication: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
- Problem-Solving: Effective problem solving skills with a customer-centric approach.
- Team Collaboration: Ability to work collaboratively with cross-functional teams.
- Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.
Job Types: Full-time, Permanent
Pay: Php20, Php25,000.00 per month
Benefits:
- Company Christmas gift
- Free parking
- Health insurance
- On-site parking
- Promotion to permanent employee
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