Customer Care Specialist

11 hours ago

Pasig, National Capital Region, Philippines CHEF'S SECRET Full time ₱20,000 - ₱25,000 per year

Overall Function:

The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.

Responsibilities:

1. Order Processing:

  • Efficiently process incoming customer orders via phone, email or online platforms.
  • Verify order accuracy, product availability, pricing information and MOQ requirements.
  • Coordinate with concerned departments to ensure timely order fulfillment.

2. Customer Inquiries:

  • Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
  • Provide detailed product information, pricing and minimum order quantities.
  • Address and resolve customer concerns or issues in a timely and satisfactory manner.

3. Communication and Coordination:

  • Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
  • Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
  • Work closely with account managers to understand specific customer requirements and preferences.

4. Documentation and Record-Keeping:

  • Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
  • Generate and review reports related to order status, customer feedback, and key performance indicators.

5. Customer Relationship Management:

  • Build and maintain positive relationships with key B2B clients.
  • Proactively engage with customers to gather feedback and identify areas for improvement.
  • Identify opportunities for upselling or cross-selling based on customer needs.

6. Problem Resolution:

  • Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
  • Escalate complex issues to the appropriate department or management when necessary.

7. Product Knowledge:

  • Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
  • Provide product recommendations and solutions based on customer needs.

Qualifications:

  • Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
  • Experience: Previous experience in customer service, order processing, or a related field is an asset.
  • Communication: Excellent verbal and written communication skills.
  • Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
  • Problem-Solving: Effective problem solving skills with a customer-centric approach.
  • Team Collaboration: Ability to work collaboratively with cross-functional teams.
  • Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Free parking
  • Health insurance
  • On-site parking
  • Promotion to permanent employee

  • Customer Care Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Customer Care Specialist

    2 days ago

    Pasig, National Capital Region, Philippines APEC Homes Full time $300,000 - $500,000 per year

    Why Work With Us?At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.Financial & Health Support:Government-mandated benefits (SSS, PhilHealth,...

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱500,000 per year

    Why Work With Us?At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.Financial & Health Support:Government-mandated benefits (SSS, PhilHealth,...

  • Customer Care Rep I

    2 days ago

    Pasig, National Capital Region, Philippines Elevance Health Full time ₱200,000 - ₱300,000 per year

    Position Title:Customer Care Rep I (Q4)- ManilaShift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.  Primary duties may include, but are not limited...

  • Customer Care Consultant

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $30,000 - $50,000 per year

    Contract Type: This is a 6-month fixed-term contract role, with the potential for extension or transition to a permanent position based on performance and business needs. Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries...

  • Customer Care Officer

    1 day ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱1,500 - ₱2,800 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...

  • Customer Care Team Lead

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $104,000 - $130,878 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?Design made simple for the modern home. Our...

  • Customer Care Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Customer Service Specialist

    2 days ago

    Pasig, National Capital Region, Philippines TOTAL NUTRITION CORPORATION Full time $40,000 - $60,000 per year

    E-Commerce Customer Service SpecialistAre you passionate about creating meaningful connections and helping customers have the best online shopping experience? Looking to be part of a dynamic and supportive team where growth and collaboration are part of the culture?We're on the lookout for an E-Commerce Customer Service Specialist who's excited to deliver...