Operations Delivery Lead

1 week ago

Makati City, National Capital Region, Philippines FlexisourceIT Full time ₱1,500,000 - ₱2,500,000 per year

JOB SUMMARY

  • The Operations Team Lead (with HR background) is responsible for leading the operations team, ensuring smooth daily business processes, and driving performance efficiency. With a strong foundation in human resources, this role also supports HR-related functions such as employee relations, workforce planning, and policy compliance. The position requires a leader who can balance operational excellence with people management, ensuring alignment between business objectives and employee engagement.

KEY RESPONSIBILITIES

1. Operations Leadership

  • Oversee day-to-day operations to ensure efficiency, accuracy, and compliance with company standards.
  • Develop and implement process improvements to enhance productivity and quality of service.
  • Monitor team KPIs, SLAs, and operational performance metrics.
  • Act as a point of escalation for operational concerns and client issues.

2. People & Team Management

  • Lead, mentor, and coach the operations team to achieve performance goals.
  • Conduct regular team meetings, one-on-ones, and performance reviews.
  • Ensure team members have the necessary tools, training, and resources to succeed.
  • Foster a positive and collaborative work culture.

3. HR Support & Employee Relations

  • Support HR in employee lifecycle management: recruitment, onboarding, training, and development.
  • Ensure company policies and labor regulations are effectively implemented and followed.
  • Handle employee concerns and promote positive employee relations in coordination with HR.
  • Partner with HR on workforce planning, employee engagement initiatives, and performance management.

4. Cross-Functional Collaboration

  • Work closely with HR, Finance, IT, and other departments to ensure operational alignment.
  • Prepare and submit reports to senior management on operations and team performance.
  • Drive initiatives that enhance employee satisfaction, retention, and overall organizational success.

QUALIFICATIONS & SKILLS

  • Bachelor's degree in Business Administration, Operations, Human Resource Management, or related field.
  • At least 5 years of experience in operations, with at least 2-3 years in a team lead/ supervisory role.
  • Strong HR knowledge and background in employee relations, performance management, or HR operations.
  • Excellent leadership, coaching, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in MS Office/ Google Workspace; knowledge of HRIS tools is an advantage.
  • Ability to manage multiple priorities in a fast-paced environment.

WORK DETAILS

  • Shift: Monday- Friday, 6:00am- 3:00pm
  • Location: Makati | *Work from Home Until Further Notice
  • Status: Contract/ Full Time

  • CDD Team Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations - Manila Full time ₱1,500,000 - ₱3,000,000 per year

    What's the role?Reporting to the Manager CDD for Trading and Supply, the Team Lead CDD manages the global Counterparty Due Diligence (CDD) team within the global Financial Crime team.The global Financial Crime team has responsibility for:• Counterparty Due Diligence (CDD) as part of initial counterparty onboarding; • Acting as Financial Crime, Trade...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱30,000 - ₱60,000 per year

    Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Warehouse Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Delivery Hero Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description "To be the most loved everyday food and groceries destination" - that's our mission at foodpanda.foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • Procurement & Supply Chain Delivery Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Comrise Full time ₱2,000,000 - ₱2,500,000 per year

    About the RoleWe are seeking a dynamic and experienced Procurement & Supply Chain Delivery Lead to manage the end-to-end delivery of large-scale transformation programs. This role is pivotal in driving successful outcomes across client engagements by leveraging deep functional expertise in platforms like Ivalua, strategic thinking, and effective team...

  • IT Operations Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines InLife Health Care Full time ₱800,000 - ₱1,200,000 per year

    The IT Operations Lead oversees the Infrastructure Services, including Network Management, Database administration, Cloud Administration and Technical Support Services. The team headed by the role supports Information Security, Data Privacy, Business Continuity (BCP) & Disaster Recovery (DR) and Vendor Management. The IT Operations Lead is tasked to...

  • Delivery Lead

    1 week ago

    Quezon City, National Capital Region, Philippines White Cloak Technologies, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    ResponsibilitiesLeads the overall delivery management of each project within the managed portfolio, ensuring such are delivered on time, on-budget, and on-scope.Defines and finalize project scope, goals, and deliverables that support business goals in collaboration with the business unit and key stakeholdersCreates and manages the detailed timeline for...

  • Customer Operations Team Lead

    1 week ago

    Makati City, National Capital Region, Philippines Penbrothers Full time ₱900,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Operations Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Giftaway Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionGiftaway Inc. is an eGift platform that makes gifting easy for everyone. We power the eGift programs of the Philippines' top merchants like SM, Rustan's, Mercury Drug, and Jollibee, and we enable businesses to reward and incentivize employees and customers.Join Giftaway as we create a delightful gifting experience for all Role DescriptionA...

  • Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines SID Global Solutions APAC Full time ₱800,000 - ₱1,600,000 per year

    Job Title: Delivery Manager – Customer Data ProgramDepartment:IT and Data AnalyticsLocation:Makati City, PhilippinesEmployment Type:Full-time | On-siteJob Summary:TheDelivery Managerunder theCustomer Data Programwill be responsible for the end-to-end delivery ofData and Analytics projects, ensuring initiatives are completed within scope, schedule, and...

  • Operations Strategy and Excellence Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Manulife Full time ₱3,500,000 - ₱6,000,000 per year

    The Operations Strategy and Excellence Lead , is responsible for supporting the Head of Operations Strategy and Transformation in defining and upholding the a.) overall PH Operations multiyear strategy and KPIs, b.) continuous improvement thru a rigorous operational standards , streamlining core processes, and embedding continuous improvement throughout the...